Swarna Saha
Sudbury,Canada
Summary
Results-driven administrative and customer service professional with experience in both Bangladesh and Canada. Skilled in office administration, customer relations, sales support, cash handling, and problem-solving. Recognized for adaptability, strong organizational skills, and the ability to work effectively in fast-paced, multicultural environments while delivering excellent service.
Overview
6
6
years of professional experience
Work History
Technical Sales Specialist
NTT DATA
11.2025 - Current
- Handle a high volume of customer calls while providing excellent customer service.
- Respond to phone and email inquiries professionally.
- Maintain accurate customer records and perform detailed data entry.
- Update CRM systems and prepare reports biweekly.
Key Holder (Part-Time)
Rexall Pharmacy Group Ltd.
10.2024 - 02.2026
- Assisted customers with inquiries in a busy retail environment.
- Processed cash, maintained accurate records, and balanced daily transactions.
- Managed inventory and organized store documentation.
- Supported opening and closing procedures.
- Support daily administrative tasks and document management.
- Maintained a clean, organized work environment.
Key Holder (Part-Time)
RW&CO.
09.2025 - 11.2025
- Processed POS transactions accurately and maintained cash records.
- Assisted with inventory management and merchandise organization.
- Supported opening and closing procedures.
- Completed administrative and operational tasks in a fast-paced environment.
Assistant Accountant
Wave Tax Apparels Ltd.
01.2021 - 01.2023
- Processed accounts payable and accounts receivable documents.
- Maintained organized filing systems and confidential financial records, office administration and record management.
- Performed accurate data entry and prepared Excel reports.
- Communicated with clients through phone and email regarding invoices and payments.
Education
MBA - Management
Laurentian University
Sudbury, ON10-2024
BBA - Finance
Daffodil International University
Dhaka, Bangladesh01-2021
Skills
- Office Administration
- Multi-line Phone Systems
- Appointment Scheduling
- Filing & Record Management
- Microsoft Word, Excel & Outlook
- CRM & ERP Systems
- Administrative Support
- Confidential Records Management
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Timeline
Technical Sales Specialist
NTT DATA
11.2025 - Current
Key Holder (Part-Time)
RW&CO.
09.2025 - 11.2025
Key Holder (Part-Time)
Rexall Pharmacy Group Ltd.
10.2024 - 02.2026
Assistant Accountant
Wave Tax Apparels Ltd.
01.2021 - 01.2023
MBA - Management
Laurentian University
BBA - Finance
Daffodil International University