MOHIT DANGI

• Conducted outbound calls to engage customers across Canada,

achieving an average customer retention rate of 85% monthly.

• Proactively promoted tailored products and services, exceeding monthly

sales targets by 20%, resulting in additional revenue.

• Delivered first-call resolution for customer inquiries with an average

satisfaction score of 9/10, ensuring high-quality customer experience.

• Maintained expert knowledge of company products and services,

enhancing upselling opportunities and driving incremental sales growth.

• Accurately documented over 100 customer interactions daily across

multiple systems, ensuring compliance with confidentiality standards

and data accuracy.

• Collaborated with team members to meet key performance indicators,

contributing to a 25% improvement in overall team performance metrics.

• Maintained and repaired computer systems and peripherals for diverse clients
• Documented, upgraded, and replaced hardware/software, boosting efficiency by20%
• Managed user accounts, ensuring data integrity
• Trained employees, increasing productivity by15%
• Identified and repaired product failures, reducing downtime by25%
• Recommended products/services, enhancing customer satisfaction by30%
• Traveled extensively for onsite support

• Enhanced team productivity by20% by providing timely technical support for hardware and software issues
• Improved overall system performance by25% and user satisfaction by30% through comprehensive technical support
• Consistently surpassed client expectations for service quality, achieving a95% customer satisfaction rate
• Resolved95% of technical issues within the first call, significantly reducing system downtime