MOHIT DANGI

• Conducted outbound calls to engage customers across Canada, achieving an average customer retention rate of 85% monthly.

• Proactively promoted tailored products and services, exceeding monthly sales targets by 20%, resulting in additional revenue.

• Delivered first-call resolution for customer inquiries with an average satisfaction score of 9/10, ensuring high quality customer experience.

• Maintained expert knowledge of company products and services, enhancing upselling opportunities and driving incremental sales growth.

• Accurately documented over 100 customer interactions daily across multiple systems, ensuring compliance with confidentiality standards and data accuracy.

• Collaborated with team members to meet key performance indicators, contributing to a 25% improvement in overall team performance metrics.

• Efficiently receive, sort, and sequence mail items for distribution ensuring accuracy and timeliness
• Transfer, manage and load parcels and packets for outbound delivery.
• Complete necessary reports and documentation related to mail operations.
• Lift and handle mail items ensuring compliance with safety protocols.
• Prepare documents for international and domestic mail dispatched by various methods.
• Utilize equipment such as sorting machines and postage meters.

• Enhanced team productivity by 20% by providing timely technical support for hardware and software issues
• Improved overall system performance by 25% and user satisfaction by 30% through comprehensive technical support
• Consistently surpassed client expectations for service quality, achieving a 95% customer satisfaction rate
• Resolved 95% of technical issues within the first call, significantly reducing system downtime