Susan Withenshaw

The Quality Assurance Manager at Supply Ontario is responsible for developing and implementing quality control and assurance procedures to ensure the delivery of high-quality products and services to customers. This role involves policy and process improvements, conducting inspections, analyzing data in support of procurement, and working collaboratively with other departments to address quality-related issues.

• Quality Control: Implement and maintain quality control procedures, including assessing the quality of incoming and outgoing products and inspection protocols.

• Quality Standards: Ensure the distribution center adheres to established quality standards and regulations for storage, handling, and distribution of standard and temperature-controlled products.

• Process Improvements: Identify areas for process improvement and collaborate with cross-functional teams to develop and implement solutions to enhance product quality and distribution efficiency.

• Quality Audits: Conduct audits and inspection (when necessary), to verify that products and processes meet quality requirements, and ensure compliance with Health Canada regulatory standards.

• Documentation: Maintain records of quality control activities, including non-conformities, corrective action plans and distribution records.

• Regulatory Compliance: Stay informed about regulations and standards, and ensure the distribution center is compliant with all relevant quality and safety requirements.

The Order Management Manager at MPBSD plays a critical role in ensuring efficient order processing, accurate order fulfillment, and excellent customer service. This role is responsible for overseeing and optimizing the end-to-end order management process for PPE/CSE products. The Order Management Manager is a key liaison between various departments, ministry point of contact leads, customer service, inventory management, and logistics, to ensure orders are processed, tracked, and delivered on time, and with the highest quality standards.

• Order Processing: Supervise and lead the order processing team to ensure accurate and timely order entry into warehouse management system. Staff of three.

Order Review: Review orders, troubleshoot order flat files, or address system issues to minimize incorrect shipments.

• Policies and Procedures: Develop and implement order management policies and procedures to ensure consistency and compliance.

• Customer Service: Oversee the customer service team, ensuring they provide prompt and accurate order updates, and resolution of customer inquiries. Staff of six.

• Issue Resolution: Monitor and resolve any internal and/or external order-related issues or discrepancies.

Returns Management: Supervised the returns process, issuing RMAs, and ensuring the product was returned to the distribution center. Replacement orders were generated when necessary.

The Call Center Supervisor coordinated outbound calls as directed by Premier Ford under the Ontario Together initiative.

• Communication: Develop call scripting for outbound vendor and supplier calls.

• Call Processing: Supervise and lead the outbound call team to engage vendors and suppliers in responding to Ontario Together Portal product submissions. At the Premier's direction, all pandemic submissions received a personal call. Our call team made 'no thank you' calls. Staff of 12.

The Change Management Lead at MPBSD is responsible for overseeing and driving change management activities related to the Ontario supply centralization initiative. Collaborating with various stakeholders in EDU/MCU and MCCSS ministries to ensure that procurement projects are executed smoothly, and encouraging the adoption of new contracts and strategies.

Stakeholder Engagement: Identify and engage key stakeholders soliciting input for procurement initiatives.

Change Communication: Create and execute communication plans that keep stakeholders and Ministry leaders informed and engaged throughout the change process. Ensuring

The communication is tailored to the audience level.

The Senior Contract Specialist at CAPSource is responsible for overseeing the management, negotiation, and administration of contracts and agreements within the member organization. This role ensures that contracts comply with legal requirements, are cost-effective, and support the organization's operational and strategic goals.

• Request for Proposals (RFPs): Prepare and issue RFPs to solicit competitive pricing for healthcare procurement.

• Contract Management: Oversee the entire contract lifecycle, from initiation, negotiation, execution, to termination.

• Cost Efficiency: Assess and evaluate contracts for cost-effectiveness, and identify cost-saving opportunities.

Vendor Relations: Manage relationships with vendors and suppliers to ensure contract performance and compliance.

• Documentation: Maintain comprehensive contracts and agreements, including amendments, renewals, and terminations.

• Performance Monitoring: Monitor contract performance and compliance, ensuring all parties involved meet their obligations.

• Dispute Resolution: Address and resolve disputes or issues related to contracts and agreements.

The Technology Acquisition Specialist at London Health Science Center (LHSC) is responsible for planning, coordinating, and executing the acquisition of capital medical equipment and devices required for the healthcare facility. This role involves careful evaluation of equipment needs, vendor selection, and budget constraints.

• Equipment Needs Assessment: Collaborate with department heads, clinicians, and the Capital Planning Committee to assess the capital equipment needs and priorities of the facility.

• Vendor Selection: Identify potential vendors and suppliers, considering factors such as cost, quality, and reliability.

• Budget Management: Develop and manage the capital equipment budget ($26M), in conjunction with the Capital Planning Committee, ensuring purchases are within the budgetary constraints.

• Regulatory Compliance: Collaborate with Biomedical Engineering to ensure all equipment purchased complies with healthcare regulations, safety standards, and certification requirements.

Vendor Relations: Maintain positive relationships with vendors and suppliers to ensure smooth procurement processes.

• Documentation: Maintain comprehensive financial records related to capital equipment purchases.

Snapshot of related sails: Sourcing Strategies, Proposal Development, Contract Negotiation, Supplier Performance Management, and Vendor Relations.

• Senior Program Manager Snapshot or role: Sourcing Strategies; Proposal development; Vendor Relations; Spend Management Implementation, Internal Training and Development; Data Analysis and Member Education.
• Data Steward Snapshot of role: Data Governance; Data Integrity and Education

• Project Coordinator: Snapshot of role: Project Planning; Stakeholder Communication; Cross-functional Team Support; and Initial Web Page Development.