Adrian Meekes
Tavistock,Ontario
Summary
Accomplished Service Manager delivering exceptional customer service and operational leadership. Known for strong service scheduling and technical diagnostics skills, contributing to high customer satisfaction and timely repairs.
Overview
22
22
years of professional experience
Work History
Service Manager
Stratford Farm Equipment 1983 LTD
Stratford, Ontario
03.2019 - Current
- Managed daily operations of service department for agricultural equipment.
- Coordinated scheduling of service technicians for timely repairs.
- Oversaw customer service interactions to ensure satisfaction and support.
- Collaborated with sales team to address customer needs and feedback.
- Maintained compliance with safety standards in service operations.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Created written estimates and obtained customer consent to proceed.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
Mechanic
Great Lakes New Holland / Delta Power Equipment
Tavistock, Ontario
02.2013 - 03.2019
- Diagnosed mechanical issues using diagnostic tools and equipment for accurate repairs.
- Repaired and replaced faulty components, including brakes, engines, and transmissions.
- Maintained accurate records of repairs and services performed on each vehicle.
- Assisted customers by explaining repair needs and providing cost estimates clearly.
- Trained junior mechanics on best practices for repairs and equipment usage effectively.
Mechanic
Stratford Farm Equipment 1983 LTD
New Hamburg, Ontario
02.2004 - 02.2013
- Conducted routine inspections on vehicles to ensure safety and performance standards.
- Diagnosed mechanical issues using diagnostic tools and equipment for accurate repairs.
- Repaired and replaced faulty components, including brakes, engines, and transmissions.
- Maintained accurate records of repairs and services performed on each vehicle.
- Assisted customers by explaining repair needs and providing cost estimates clearly.
Education
Some College (No Degree) - Agricultural Equipment Technician
Fanshawe College of Applied Arts And Technology
London, NoneSkills
- Equipment maintenance
- Service scheduling
- Customer relations
- Compliance management
- Technical diagnostics
- Vehicle inspection
- Problem solving
- Effective communication
- Conflict resolution
- Team leadership
- Staff management
- Positive attitude
Timeline
Service Manager
Stratford Farm Equipment 1983 LTD
03.2019 - Current
Mechanic
Great Lakes New Holland / Delta Power Equipment
02.2013 - 03.2019
Mechanic
Stratford Farm Equipment 1983 LTD
02.2004 - 02.2013
Some College (No Degree) - Agricultural Equipment Technician
Fanshawe College of Applied Arts And Technology
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