Hi, I’m
Abdulahi Ali
Toronto,ON
Summary
Experienced and dedicated driver of twenty years with a strong emphasis on safety and client satisfaction. Skilled in sales and service, with a deep understanding of logistics and coordination to drive and foster lasting customer relationships for sustained revenue growth. Combining years of experience with a strong work ethic and exceptional interpersonal skills. Committed fleet management professional focused on delivering shipments safely, efficiently, and on time for diverse clientele. Collaborative team player adept at handling fragile or complex equipment and ensuring proper handling of people and goods. Seasoned warehouse orders driver proficient in transporting freight, stock, and materials for timely delivery. Ensures adherence to safety protocols and maintains safe working conditions through effective physical handling techniques. Possesses excellent time management, safety oversight, and logistics skills to uphold freight quality and integrity.
Overview
18
years of professional experience
1
Certificate
Work History
Ontario Medical Supply
Medical Delivery Driver
03.2023 - Current
Job overview
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded vehicles and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Operated light trucks to deliver loads as far as 300 kilometers from home location.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Filled out load paperwork and DOT-mandated log books.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Inspected load security and checked for damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Ride Share | Self Employed
Driver
09.2018 - 03.2023
Job overview
- Over 6600+ passengers Avg rating 4.97/5
- Offered riders information about local attractions and restaurants.
- Maintained clean safety record with no accidents or incidents.
- Transported clients to their destinations, safely and on-time.
- Achieved consistently high customer scores due to exceptional service.
- Cleaned vehicle regularly to maintain professional appearance.
- Drove clients to events and programs according to activity schedule.
- Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Maintained solid connections with established customers to promote new products.
- Delivered goods and services to customers on time and in excellent condition.
- Drove trucks to and from job sites to deliver workers and supplies.
- Consulted with customers to gain feedback and address concerns with products or services.
K Cargo & Communications
Logistics Executive
05.2017 - 12.2019
Job overview
- Negotiated new contracts with freight carriers to achieve reduction in company expenses.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Led network of 250+ team members while effectively meeting performance objectives.
- Developed and maintained strong rapport with vendors and freight carriers to foster efficient operations.
- Developed and executed effective business plans to achieve revenue goals.
- Analyzed and selected most favorable of available postage service providers and suppliers to reduce costs and transit times.
- Implemented new tracking reports and delivered to customers, reducing telephone inquiries.
- Handled all shipment coordination for products beginning in the country of origin and ending at the final destination.
- Coordinated daily transfer shipments with proper documentation logs.
- Coordinated with customs brokers to confirm freight had accurate duties applied and bills of lading were properly shipped.
- Oversaw management of inbound cargo logistics, including vehicles for all export and import locations.
- Monitored shipments and obtained clearance from customs and other agencies.
- Scheduled and booked transportations for multiple shipments per week.
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
- Negotiated annual freight and consolidation contracts with steamship lines and freight forwarders to obtain best pricing.
- Managed foreign trade zone in compliance with governmental regulations for east Africa facilities.
Cion Bakery
Logistics Specialist
03.2013 - 12.2016
Job overview
- Planned and prioritized day-to-day shipments and billing in collaboration with over 30 warehouse and sales team .
- Automated office operations, managed client correspondence and supplied record tracking and data communication services.
- Exceeded specific team goals, partnering with staff to share and implement best practices.
- Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
- Processed sales orders and completed administrative tasks, including bookkeeping, purchasing, tracking and credit applications.
- Strengthened integrity, developing organization systems for records, reports and agendas.
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
- Aided senior leadership with report generation to utilize process improvements.
- Diminished project lags, ensuring turnovers in logistics, equipment and supply in place to meet demand.
- Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Organized and maintained order documentation.
- Improved lines of communication between company and customers.
Italian Home Bakery
Logistics Coordinator
08.2006 - 03.2013
Job overview
- Conducted research on logistics operations, including literature reviews, interviews and site visits.
- Processed and mobilized over 100+ active duty retail members for provincial within 7 year period.
- Assessed proposed changes for potential impacts to region, including driver capacity and overflow, delivering recommendations to head office.
- Coordinated with freight forwarders to expedite domestic shipments.
- Designed and implemented techniques to reduce time and costs required to obtain and move goods.
- Obtained and coordinated materials required to meet contract objectives.
- Completed status reports every week on logistics activities and issues.
- Worked with vendors to obtain optimal prices and delivery schedules.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered orders to customer locations.
- Collaborated in development of procedures.
- Answered numerous calls per day to answer customer questions.
Education
The Somali National UniversityMogadishu
Bachelors
06.1992
Skills
- Driving and transportation
- G Licenses and vehicles expertise
- Confidentiality understanding
- Route management
- Schedule management
- Safe driving techniques
- Vehicle Maintenance
- Planning and coordination
- Supervision
- Project organization
- Problem resolution
- Team building
- Clean Driving Record
- GPS Navigation
- Medical terminology knowledge
- Safe Driving Practices
- Hand-Eye Coordination
- Punctuality
- Patient confidentiality
- Delivery Scheduling
- Temperature Control
Certification
Bakery certificate issued from Canada Bread
- 2001-2002
Languages
English
Native or Bilingual
Timeline
Medical Delivery Driver
Ontario Medical Supply
03.2023 - Current
Driver
Ride Share | Self Employed
09.2018 - 03.2023
Logistics Executive
K Cargo & Communications
05.2017 - 12.2019
Logistics Specialist
Cion Bakery
03.2013 - 12.2016
Logistics Coordinator
Italian Home Bakery
08.2006 - 03.2013
Bakery certificate issued from Canada Bread
- 2001-2002
The Somali National University
Bachelors
Similar Profiles
Matt VilleneuveMatt Villeneuve
Assistant Manager of Operations at 2380373 Ontario Inc (FedEx Ground)Assistant Manager of Operations at 2380373 Ontario Inc (FedEx Ground)
Mathias SchwarzMathias Schwarz
Volunteer at Ontario Roofing Supply Inc.Volunteer at Ontario Roofing Supply Inc.
Susan WithenshawSusan Withenshaw
Quality Assurance Manager at Supply OntarioQuality Assurance Manager at Supply Ontario