Serge Kitenge
Ottawa,Canada
Summary
To secure a challenging and rewarding position where I can leverage my expertise in communication, customer service and team leadership. Eager to contribute to an organization that offers opportunities for growth, allowing me to expand my skills and take on new challenges.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Ontario Medical Supply
07.2023 - 09.2024
Customer Service Representative
Millennium 1 Solutions
02.2015 - 04.2023
- Responsible of answering to customers question regarding Nespresso services
- Responsible of resolving customers technical problems and issues
- Responsible of resolving customer billing problems and issues
Manager
K L B MINI MARKET
01.2012 - 01.2015
- Responsible of making sure the shop floor runs smoothly
- Responsible of meeting the store's monthly targets and handle budgets
- Responsible of dealing with any enquiries, complaints and monitor customer service
- Responsible for putting together the rotas and shifts.
- Responsible for checking that the products sold are well displayed.
- Responsible for managing deliveries.
Loyalty Representative
BELL CANADA
01.1997 - 01.2001
- Responsible of supervising outbound calls to customers who cancelled their services with Bell to win them back
- Responsible of managing calls from customers who are considered a high-risk of leaving Bell to ensure that they will stay a Bell customer
- Responsible of providing products, service a pricing explanation to ensure customer understand their choices and options
- Responsible of probing accordingly to find the customers products needs to find a suitable solution
- Responsible of assessing and recording customer complaints or problems and arrange for action
- Responsible of diagnosing possible problems and proposed winning solutions with appropriate actions
Education
Associate Degree - Accounting
Roxbury Community College
Boston, Mass01.1994
Secondary diploma - accounting
Skills
- Advanced knowledge of programs such as: Microsoft Word, Excel and Power Point
- Excellent knowledge of Windows
- Perfectly bilingual
- Over 15 years of customer service experience in call centers
- Great communicator
- Excellent organization skills
- Team player
- Results oriented
- Highly motivated
References
References available upon request.
Timeline
Customer Service Representative
Ontario Medical Supply
07.2023 - 09.2024
Customer Service Representative
Millennium 1 Solutions
02.2015 - 04.2023
Manager
K L B MINI MARKET
01.2012 - 01.2015
Loyalty Representative
BELL CANADA
01.1997 - 01.2001
Associate Degree - Accounting
Roxbury Community College
Secondary diploma - accounting
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