Dinesh Kumar Rangasamy

• Actively listen to customer needs, providing effective solutions and achieving 85% first-call resolution, enhancing customer satisfaction
• Utilized 90% customer feedback to identify areas for process improvement, contributing to ongoing quality initiatives and enhancing service delivery

• Improved project tracking efficiency by 20% for infrastructure business projects through effective management
• Collaborated with clients to gather requirements and provide updates, achieving a 95% satisfaction rate using drafting software

Led complex initiatives, ensuring seamless coordination of resources, scheduling, and logistics

• Coordinated 4 editions of the International Conference overseeing all activities, from planning through execution, improving operational efficiency by 25% with over 2,000 participants
• Managed relationships with 30+ industry partners for the Engineering Innovative Skill Center, resulting in 25% increase in stakeholder success and the development of Core Engineering Services Laboratory with a procurement cost of ₹2.8 million
• Successfully secured ₹ 4.1 million in sponsorships and grants from both government and private organizations, ensuring timely disbursement and efficient use of funds for the projects
• Facilitated feedback and assessment mechanisms to measure over 90 to 100% of program effectiveness, with actionable insights for continuous improvement
• Worked with senior management to monitor Key Performance Indicators (KPIs), tracking program outcomes through monthly reports:
• Achieved 95% on-time project delivery and boosted stakeholder satisfaction by 20% through aligned KPIs and actionable insights
• Tracked and reported KPIs for participant engagement , increasing overall program participation by 15% year-over-year
• Spearheaded volunteer recruitment, training, and mentorship, driving a 15% increase in business entrepreneurs and participant success, while supporting quality assurance (ISO 9001), accreditation and other ranking processes

• Enhanced learner participation and learning outcomes by 25% across 8+ courses using Learning Management Systems (LMS)
• Provided guidance over 200+ learners on accessing campus resources for academic, financial supports, facilitating scholarships and personal counseling
• Demonstrated proficiency in public speaking, effectively engaging diverse audiences including potential clients, partners, and stakeholders