Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gazal Khipal

Brampton,ON

Summary

Utilizing a wide range of knowledge and skills to work in an environment that delivers a fulfilling and challenging career, ensuring high levels of job satisfaction, while making both efficient and effective efforts toward accomplishing organizational goals. To deliver top-notch work to clients because of effective communication abilities and ability to carry out tasks as instructed by management and clients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix
11.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times

Social Media Expert

Richestsoft
12.2021 - 06.2022
  • Conducted daily updates to social media profiles to boost company online presence.
  • Identified social media trends and developments to influence PR strategies.
  • Represented company and brand while responding to social media inquiries.
  • Analyzed social media campaigns and activities for effectiveness and made recommendations for improvement to increase engagement.
  • Monitored marketing campaign progress with web analytics.
  • Set individual goals for each month and worked hard to attain and exceed these milestones.
  • Created and maintained new marketing campaigns, brand promotions and product lines.
  • Social media management and analysis platforms (LinkedIn, Facebook, Twitter, Instagram, YouTube, Pinterest).
  • In-depth knowledge and experience with current social media tactics and platforms (Facebook, Instagram).
  • Solid proven understanding of content marketing, SEO, and social media analytics.
  • Creation of content which meets customer standards.
  • Stay current with social media trends and best practices with reviewing and approving content on daily basis.
  • Creating and managing monthly promotions.
  • Boosted company's Twitter feed over 70% after improving content and adding twice-daily messages

SEO Specialist

Tech Prastish
06.2020 - 10.2021
  • Analyzed SEO outreach goals and presented findings to marketing director.
  • Performed ongoing keyword discovery, expansion and optimization to increase organic search footprint and drive relevant site traffic.
  • Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
  • Collaborated with team to investigate critical SEO-related issues and provided impactful solutions.
  • Recommend changes to website architecture, content, linking and other Technical factors to improve SEO positions for target keywords.
  • Research Branded & Non-Branded Keywords to use throughout the website and marketing materials.
  • Perform ongoing keyword discovery, expansion and optimization.
  • Analyze the backlinks to our website and those of our competitors to discover fresh link opportunities and keep track of link quality.
  • Experience with Google and Bing’s services, including Analytics and Webmaster Tools I have a good deal of experience working with content, tracking, and analytics technologies, such as robots.txt, metadata, Site speed optimization, SEMRush and Moz Pro, Screaming Frog, Ahrefs, Google Analytics, Google Webmaster Tools, Google Keyword Planner, Google PageSpeed Insights, sophisticated Excel, etc.

Customer Service Representative

Teleperformance
06.2019 - 05.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Education

Bachelor of Science - Btech

RIMT University
Punjab
05.2019

No Degree - Diploma in Computer Science

GGS Polytechnic
Punjab
05.2016

Skills

  • Lotus Notes
  • Business Development Understanding
  • Stock Management
  • Membership Inquiries and Renewals
  • Project Management Abilities
  • Dedicated learner with excellent problem-solving skills
  • Proficient in Word processing skills and computer experience using Microsoft Office Programs: Word, Excel, and Power Point
  • Experience working with MS Project, SharePoint
  • Excellent time management and project management skills Flexible and adaptable to variety of tasks and situations Ability to multitask and work under stressful circumstances Optimistic, self-reliant, and culturally sensitive
  • Fluent in English, Hindi and Punjabi

Timeline

Customer Service Representative

Concentrix
11.2022 - Current

Social Media Expert

Richestsoft
12.2021 - 06.2022

SEO Specialist

Tech Prastish
06.2020 - 10.2021

Customer Service Representative

Teleperformance
06.2019 - 05.2020

Bachelor of Science - Btech

RIMT University

No Degree - Diploma in Computer Science

GGS Polytechnic

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Gazal Khipal