Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tamara Mustafa

Toronto,ON

Summary

Dynamic, results-driven professional recognized for exceptional time management and problem-solving abilities. Known for reliability and adaptability, with a swift capacity to learn and implement new skills effectively. Eager to leverage these strengths to foster team success and contribute to organizational growth. Committed to continuous improvement and achieving excellence in every endeavor.

Overview

3
3
years of professional experience

Work History

Care Coordinator (Care Access Representative)

CBI Home Health
09.2024 - Current
  • Utilize scheduling software to ensure client care plans are fulfilled by scheduling care providers effectively and efficiently.
  • Communicate effectively with clients, families, and care providers to ensure schedules and high quality care are carried out.
  • Problem solve issues efficiently and escalate as required.
  • Pursue and maintain positive relationships with care providers, clients and funders.
  • Seek to understand individual needs and consider those needs in decision making.
  • Maintain accurate information within Alaya Care database such as scheduling and availability changes, care plans, and client records.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Utilize Health Partner Gateway for client updates and offers as needed.

Team Coordinator

Care Partners
02.2024 - 09.2024
  • Routinely receiving referral/intake information from funders and private clients
  • Utilizing the Procura Database to develop and coordinate service schedules
  • Entering information into the Procura database and generating reports for supervisors
  • Answering inbound calls and responding to email inquiries about services
  • Building bridges between patients, caregivers, families, supervisors, and funders
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Seasonal Cashier

Sport Chek
12.2023 - 01.2024
  • Welcoming customers, helping them find items, and offering recommendations.
  • Operating scanners and cash registers to accept and process payments.
  • Promoting customer loyalty programs.

College Ambassador (Receptionist)

Otonabee College
07.2023 - 09.2023
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Served visitors by greeting them, welcoming them, and directing them accordingly.
  • Scheduled appointments using a computerized system known as Orbis.
  • Answered questions from prospective students about academics, student life, and the admissions process.

Kitchen Prep Cook

Silver Bean Cafe
05.2023 - 07.2023
  • Prepared ingredients for meals according to recipes and menus.
  • Communicated effectively with team members about daily tasks assignments, schedule changes and special requests.
  • Checked quality of ingredients received from suppliers ensuring freshness and accuracy of order quantity.
  • Assembled dishes according to recipes and presentation standards.
  • Complied with sanitation regulations while cleaning storing prepping and serving food items.

Contact Campaign Ambassador

Trent University
01.2023 - 04.2023
  • Contacted high school students across Ontario who had applied to Trent and responded to any questions they may have had regarding the institution as well as providing prospective students with support on accepting their offers.
  • Provided information to prospective students regarding the admission process, academic programs and student life.
  • Advised applicants on financial aid options available through the University.
  • Listened carefully to all questions and answered truthfully in regard to student activities, oncampus housing and various courses of study.

Education

Bachelor of Science - Forensic Science

Trent University
Peterborough, ON
06-2023

Skills

  • Knowledgeable in medical terminology
  • Database management/ data entry skills
  • Cross-functional team collaboration
  • Strong organizational skills
  • Effective time management
  • Analytical problem solving
  • Effective communication and active listening
  • Proficient in Microsoft Office applications
  • Self-sufficient and adaptable
  • Strong interpersonal skills with cultural awareness

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Care Coordinator (Care Access Representative)

CBI Home Health
09.2024 - Current

Team Coordinator

Care Partners
02.2024 - 09.2024

Seasonal Cashier

Sport Chek
12.2023 - 01.2024

College Ambassador (Receptionist)

Otonabee College
07.2023 - 09.2023

Kitchen Prep Cook

Silver Bean Cafe
05.2023 - 07.2023

Contact Campaign Ambassador

Trent University
01.2023 - 04.2023

Bachelor of Science - Forensic Science

Trent University

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Tamara Mustafa