Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SUSAN WITHENSHAW

Tavistock,ON

Summary

Precise Quality Assurance Manager proficient in QA operations, policies and procedures within the PPE/CSE distribution environment. Committed to assessing product quality to achieve excellent results and customer satisfaction. Skilled at managing long-term quality goals and day-to-day operations.


Multiple desired skill sets supported by several years of experience in procurement and sourcing within the healthcare industry.

Overview

24
24
years of professional experience

Work History

QUALITY ASSURANCE MANAGER

Supply Ontario
08.2023 - Current

The Quality Assurance Manager at Supply Ontario is responsible for developing and implementing quality control and assurance procedures to ensure the delivery of high-quality products and services to customers. This role involves policy and process improvements, conducting inspections, analyzing data in support of procurement, and working collaboratively with other departments to address quality-related issues.

  • Quality Control : Implement and maintain quality control procedures, including assessing the quality of incoming and outgoing products and inspection protocols,
  • Quality Standards : Ensure the distribution center adheres to established quality standards and regulations for storage, handling and distribution of products.
  • Process Improvements : Identify areas for process improvement and collaborate with cross-functional teams to d
    evelop and implement solutions to enhance product quality and distribution efficiency.
  • Quality Audits : Conduct audits and inspection to verify that products and processes meet quality requirements, and ensure compliance with regulatory standards.
  • Documentation : Maintain records of quality control activities, including non-conformities and corrective action plans.
  • Regulatory Compliance : Stay informed about regulations and standards and ensure the distribution center is compliant with all relevant quality and safety requirements.

Order Management Manager

Ministry of Public and Business Service Delivery
Toronto, ON
03.2020 - 07.2023

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Call Center Coordinator

Ministry of Public and Business Service Delivery
Toronto, ON
02.2020 - 03.2020

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Change and Engagement Lead

Ministry of Public and Business Service Delivery
Toronto, ON
01.2020 - 02.2020

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Senior Contract Specialist

St. Joseph's Health System GPO
10.2018 - 06.2019
  • The Senior Contract Specialist in healthcare is responsible for overseeing the management, negotiation, and administration of contracts and agreements within the healthcare organization. This role ensures that contracts comply with legal requirements, are cost-effective, and support the organization's operational and strategic goals.
  • Request for Proposals (RFPs) : Prepare and issue RFPs to solicit competitive bids for healthcare procurement.
  • Contract Management : Oversee the entire contract lifecycle, from initiation and negotiation to execution and termination.
  • Cost Efficiency : Assess and evaluate contracts for cost-effectiveness, identifying cost-saving opportunities.
  • Vendor Relation: Manage relationships with vendors to ensure contract performance and compliance.
  • Documentation : Maintain comprehensive contracts and agreements including amendments, renewals and terminations.
  • Performance Monitoring : Monitor contract performance and compliance, ensuring all parties involved meet their obligations.
  • Dispute Resolution : Address and resolve disputes or issues related to contracts and agreements.

Technology Acquisition Specialist

London Health Sciences Centre
08.2012 - 09.2018

The Technology Acquisition Specialist at London Health Science Center (LHSC) is responsible for planning, coordinating, and executing the acquisition of capital medical equipment and devices required for the healthcare facility. This role involves careful evaluation of equipment needs, vendor selection and budget constraints.

  • Equipment Needs Assessment : Collaborate with department heads, clinicians, and the Capital Planning Committee to access the capital equipment needs and priorities of the facility.
  • Vendor Selection : Identify potential vendors and suppliers, considering factors such as cost, quality and reliability.
  • Budget Management : Develop and manage the capital equipment budget in conjunction with the Capital Planning Committee, ensuring purchases are within the budgetary constraints.
  • Regulatory Compliance: Collaborate with Biomedical Engineering to ensure all equipment purchased complies with healthcare regulations, safety standards and certification requirements.
  • Vendor Relations : Foster positive relationships with vendors and suppliers to ensure smooth procurement processes.
  • Documentation : Maintain comprehensive financial records related to capital equipment purchases.

Capital Sourcing Specialist/Purchasing Analyst

Healthcare Materials Management Services
07.2008 - 08.2012

The Capital Sourcing Specialist at Healthcare Materials Management Service (HMMS) is responsible for developing and executing sourcing strategies, managing supplier relationships, and ensuring the procurement of quality supplies, equipment, and services for the healthcare organization. This role contributes to the efficient and cost-effective operation of the facility while maintaining compliance with regulatory requirements.

  • Sourcing Strategy : Develop and implement effective sourcing strategies to meet the healthcare facility's supply and service needs.
  • Request for Proposals (RFPs) : Prepare and issue RFPs to solicit competitive bids for healthcare procurement.
  • Negotiation: Negotiate terms, pricing, contracts and service level agreements with vendors and suppliers to achieve cost savings and quality assurance.
  • Supplier Performance: Monitor and evaluate vendor and supplier performance, ensuring all parties meet quality and delivery standards.
  • Contract Management: Manage contracts with vendors and suppliers to ensure compliance with terms and conditions, service levels and regulatory requirements. Vendor Relations : Establish and maintain positive relationships with vendors and suppliers to resolve issues, address concerns and maintain a reliable supply chain.

Data Steward

Medbuy Corporation
08.2004 - 07.2008

    The Data Steward at the Medbuy Corporation is responsible for overseeing the governance of product data. This role involves ensuring data quality, data security, and supporting data-driven decision-making across the organization.

  • Data Governance: Establish and maintain data governance policies procedures and best practices to ensure the quality and reliability of product data.

    Data Quality : Monitor and maintain data quality by implementing data validation, cleansing and enrichment processes.

    Data Education : Provide data training and support to staff to raise awareness of data governance best practices.

    Collaboration: Collaborate with IT Teams, and stakeholders to ensure data stewardship aligns with organization goals.

Senior Program Manager

Medbuy Corporation
08.2004 - 07.2008

The Senior Program Manager at Medbuy is responsible for sourcing, negotiating, and managing contracts for the procurement of healthcare-related products and services on behalf of the organization's member facilities. This role involves identifying cost-saving opportunities, ensuring supplier compliance, and maintaining strong supplier relationships. This role supports the GPO's mission of providing value to its member organizations through cost-effective procurement solutions.

  • Sourcing Strategy : Develop and implement sourcing strategies that leverage the collective purchasing power of member facilities to achieve cost savings and quality procurement.
  • Request for Proposals (RFPs) : Prepare and issue RFPs to solicit competitive bids from vendors and suppliers for GPO member procurement.
  • Contract Management : Draft, review and manage vendor and supplier contracts ensuring compliance with terms and conditions .
  • Supplier Relations : Maintain positive relationships with vendors and suppliers to address concerns, resolve issues and ensure a reliable and efficient supply chain.
  • Spend Management Implementation : Collaborated with cross-functional team to develop and implement Ariba Spend Management (ASM), impacting RFPs, contract processing and spend reporting.
  • Training and Development : Developed and implemented user functional training program, increasing user efficiencies.
  • Data Analysis : Analyze procurement data to identity trends and opportunities for optimization.
  • Member Education : Provide guidance and support to GPO members, helping them to understand t he benefits of GPO contracts and facilitating their adoption.

Project Coordinator

Trudell Medical Marketing Limited
09.1999 - 08.2004
  • The Project Coordinator role at Trudell Medical Marking Limited (TMML) is instrumental in ensuring installation/renovations projects are executed effectively and efficiently, ultimately contributing to the improvement of patient care and the achievement of organizational goals. This role helps maintain the quality, safety, and compliance of healthcare initiatives.
  • Project Planning : Collaborate with project managers and technical services to develop project plans, including scope, timelines and resource requirements.
  • Stakeholder Communication : Act as a primary point of contact between project teams, healthcare providers, and other stakeholders, ensuring effective communication throughout the project lifecycle.
  • Team Support : Provide administrative support to project teams, facilitating their work and ensuring they have the necessary tools and resources.

Education

Diploma - Advanced Procurement Law

Osgoode Hall Law School, York University
Toronto, ON

Certified in Management -

Western University
London, ON

Diploma - General Business

Fanshawe College
London, ON

Certificate: Project Management -

University Hospital - London Health Sciences Centre
London, Kent, ON

Certificate: Strategic Sourcing -

St. Joseph's Healthcare
London, ON

Certificate: Crucial Conversations and Crucial Confrontations -

Fanshawe College
London, ON
2019

Skills

    • Understanding of quality standards, regulations, and best practices
    • Excellent analytical, problem-solving, and decision-making abilities
    • Effective communication and interpersonal skills
    • Attention to detail and the ability to work in a fast-paced environment
      • Leadership and team management skills
      • Attention to detail and organizational skills
      • Ability to work independently and collaboratively within a team
      • Several years of experience in procurement, contract negotiation, or a related role in healthcare

Languages

English
Full Professional

Timeline

QUALITY ASSURANCE MANAGER

Supply Ontario
08.2023 - Current

Order Management Manager

Ministry of Public and Business Service Delivery
03.2020 - 07.2023

Call Center Coordinator

Ministry of Public and Business Service Delivery
02.2020 - 03.2020

Change and Engagement Lead

Ministry of Public and Business Service Delivery
01.2020 - 02.2020

Senior Contract Specialist

St. Joseph's Health System GPO
10.2018 - 06.2019

Technology Acquisition Specialist

London Health Sciences Centre
08.2012 - 09.2018

Capital Sourcing Specialist/Purchasing Analyst

Healthcare Materials Management Services
07.2008 - 08.2012

Data Steward

Medbuy Corporation
08.2004 - 07.2008

Senior Program Manager

Medbuy Corporation
08.2004 - 07.2008

Project Coordinator

Trudell Medical Marketing Limited
09.1999 - 08.2004

Diploma - Advanced Procurement Law

Osgoode Hall Law School, York University

Certified in Management -

Western University

Diploma - General Business

Fanshawe College

Certificate: Project Management -

University Hospital - London Health Sciences Centre

Certificate: Strategic Sourcing -

St. Joseph's Healthcare

Certificate: Crucial Conversations and Crucial Confrontations -

Fanshawe College
SUSAN WITHENSHAW