Sunday Kunle Omotola
Selkirk,MB
Summary
Dynamic Department Manager at Walmart Canada with proven expertise in enhancing operational efficiency and driving revenue growth. Leverages excellent communication and analytical skills to implement innovative inventory management systems and foster strong team collaboration. Recognized for elevating customer satisfaction and achieving departmental goals through strategic planning and effective training initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Department Manager
Walmart Canada
Selkirk, MB
09.2025 - Current
- Filled in for upper management, handling routine operations, and special projects with knowledgeable leadership.
- Coordinated with Human Resources regarding staffing needs, disciplinary actions, or personnel changes within department.
- Trained new hires on company protocols, software systems, and job responsibilities.
- Resolved escalated customer issues, maintaining high standards of customer service.
- Managed daily operations of department, ensuring smooth workflow and productivity.
- Monitored inventory levels, placing orders for products or supplies as needed.
- Facilitated team meetings to discuss goals, progress updates, and areas for improvement.
- Implemented promotional campaigns or sales events to boost department revenue.
- Led cross-functional team to streamline operational processes, enhancing department efficiency.
- Utilized data analytics to inform strategic decisions, driving departmental growth.
- Implemented innovative inventory management system, reducing product waste significantly.
- Fostered positive work environment by promoting team work and open communication among staff members.
- Established and maintained productive relationships with key stakeholders.
- Ensured compliance with company policies and industry regulations within department.
- Managed department budget, optimizing expenses to improve financial performance.
- Monitored market trends to adjust inventory and pricing strategies accordingly.
- Oversaw employee scheduling, delegating tasks to staff members based on skillsets and availability.
- Coordinate logistics to ensure timely delivery of products to customers.
- Led initiative to reduce environmental impact of department operations, promoting sustainability.
- Monitored inventory levels and maintained accurate stock records.
- Observed industry patterns and trends to inform hiring and training decisions.
- Determined departmental financial needs and developed budgets for expenditures.
Retail Relationship Manager
Wema Bank Plc
Ado-Ekiti, Ekiti, Nigeria
08.2021 - 10.2025
- Spearheaded operational processing improvements based on business trend analysis.
- Listened, empathized and leveraged company resources to meet desired outcomes.
- Maintained deep knowledge of company products and services to provide clients with comprehensive consultations.
- Focused sales and marketing efforts on customer preferences and consumer trends.
- Elevated team productivity using practical training and motivational strategies.
- Researched industry trends and provided advice to colleagues for new sales opportunities.
- Managed client expectations and enforced adherence to delivery deadlines in alignment with schedule and plans.
- Identified upselling and cross-selling opportunities and forwarded to sales team to follow up.
- Represented customer interests and operational needs in strategy and project prioritization meetings.
- Presented new ideas and areas for development and improvement based upon client requests.
- Gained familiarity with client needs and account nuances to assess service demands and provide value through insightful consultations.
- Understood and helped meet client aims and targets for successful outcomes.
- Fostered continuous client satisfaction and proactive handling of engagements by anticipating client needs.
- Performed primary contact on client engagements and processed timely deliverables.
Business Development Manager
Wema Bank Plc
Ado-Ekiti, Ekiti, Nigeria
11.2024 - 07.2025
- Conducted sales presentations to high-profile clients and stakeholders.
- Streamlined operational processes to increase efficiency and reduce waste.
- Facilitated training sessions for sales team to improve performance.
- Analyzed competitive landscape to adjust business strategies accordingly.
- Prospected for potential new clients to improve business opportunities.
- Collaborated with IT department to enhance online sales platforms.
- Provided mentorship to junior staff, guiding their professional development.
- Led cross-functional teams to deliver projects on time and within budget.
- Implemented customer relationship management CRM tools to track client interactions efficiently.
- Fostered long-term relationships with key clients to ensure customer satisfaction.
- Managed sales calls, scheduled promotional work and tracked sales activities across channels.
- Developed and implemented strategic plans to achieve sales targets.
- Sustained high customer satisfaction rates with problem resolution and feedback loops.
- Worked with marketing to develop multi-channel advertising campaigns.
- Elevated team productivity using practical training and motivational strategies.
- Focused sales and marketing efforts on customer preferences and consumer trends.
- Demonstrated products and features at trade fairs and shows.
- Maximized ROI via targeted promotions and value-driven products.
Customer Service Representative
Wema Bank Plc
Ado-Ekiti, Ekiti, Nigeria
05.2018 - 07.2021
- Utilized conflict resolution skills to handle difficult customer service scenarios gracefully.
- Enhanced customer loyalty by providing personalized service solutions.
- Maintained up-to-date knowledge of product offerings to provide accurate information to customers.
- Conducted training sessions for new hires on customer service best practices.
- Compiled and prepared for customer service trends to management for strategic planning.
- Upheld company policies while ensuring customer satisfaction in all interactions.
- Facilitated weekly team meetings to discuss customer service metrics and goals.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Negotiated with customers to find mutually beneficial solutions to billing disputes.
- Managed difficult customer situations with professionalism and empathy.
- Developed customer feedback surveys to identify areas for service improvement.
- Customer/client relationship facilitation and management.
- Professional selling and marketing of bank products.
- Opening and maintenance of Accounts.
- Account officer to new and existing customers.
- Customer advisor on account packages and enquiries.
- Processing of electronic business products to the customers (Debit cards, Internet banking, Mobile banking, etc).
- Handling of critical customer complaints professionally and ethically.
- Ensuring customers' demands are well serviced.
- Handling of critical calls from customer concerning the banks services and products.
- First class record keeping.
- Processing of Fund Transfer (Local/internal transfers, Autopay, NIBBS-NIPS & NAPS, etc.).
- Booking and Maintaining Customer Fixed/Term deposit.
- Booking and Processing of Manager's Cheques (MC).
- Processing of Cheque Lodgments.
- Processing of Western Union Money Transfer (WUMT).
- Processing of Money Gram Money Transfer (MGMT).
- Facilitation of trade services business offshore (visible and invisible) transactions.
- General administrative roles.
Transaction/Cash Management Officer
Wema Bank Plc
Ado-Ekiti, Ekiti, Nigeria
06.2013 - 04.2018
- Supervision and Management of Branch Cash point.
- Supervision and Coordination of Tellers.
- Branch Vault Custodian and administration.
- Branch ATM Custodian and Maintenance.
- Branch ATM Reconciliation and Administration.
- Branch General Ledger Posting officer and Reconciliation.
- Salary Upload and reconciliation officer.
- Processing of Fund Transfer (Local/International, Autopay, NIBBS-NIPS & NAPS, etc.).
- Booking and Maintaining Customer Fixed/Term deposit.
- Processing of Cheque Lodgments.
- Processing of Western Union Money Transfer (WUMT).
- Processing of Money Gram Money Transfer (MGMT).
- Facilitation of trade services business offshore (visible and invisible) transactions.
- Facilitation of Treasury products and business in the branch.
- Professional selling and marketing of bank products.
- Modelling customers and customer migration to E-banking services.
- Handling of critical calls from customer concerning the banks services and products.
- Staff mentoring and training on the job.
- Branch Queue management and Branch Brand Ambassador.
- General banking operations and Business Services experience, eg, decision-making.
Education
M.Eng. - Elect
Ekiti State University
Ado-Ekiti02-2026
Post Graduate Diploma - Elect
Federal University of Technology
Akure01-2015
HND - Elect
The Federal Polytechnic
Ado-Ekiti01-2010
ND - Elect
The Federal Polytechnic
Ado-Ekiti01-2007
Senior School Leaving Certificate - undefined
Maryhill Boys' High School
Ado-Ekiti01-2003
Primary School Leaving Certificate - undefined
AUD Primary School
Ado-Ekiti01-1996
Skills
- Excellent communication & interpersonal skills
- Proficient level of computer literacy in Microsoft Office Suite (Word, Excel, PowerPoint, etc)
- Excellent customer engagement and product selling skills
- Presentation skills
- Solid team player spirit
- General administrative skills
- Coordinative skills
- Adaptability skills
- Account development
- Trend forecasting
- Customer training
- Preparing contracts
- Needs analysis
- Market forecasting
- Emergency response
- Criminal investigations
- File and record maintenance
- Negotiation
- Continuing education
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
languages
English - Advanced (C1)
English
Full Professional
Certification
- Artificial Intelligence (AI) for Everyone, Deeplearning.ai, 04/2021
- Business Writing, University of Colorado, Boulder, 11/2020
- Innovation and Emerging Technology: Be Disruptive, Macquarie University, Sydney Australia, 09/2020
- Introduction to Cyber Attacks, New York University, Tandon School of Engineering, 08/2020
- Teamwork Skills: Communicating Effectively in Groups, University of Colorado, Boulder, 08/2020
- National Youth Service Certificate, National Youth Service Corps, 03/2011-03/2012
- Working from Home Securely, Infosec IQ, 07/2020
- Telephone and Email Etiquette, Inquest Global Partners Limited, 06/2020
- Time Management, Inquest Global Partners Limited, 05/2020
- Improving Your Productivity, Inquest Global Partners Limited, 05/2020
- Professional Conduct & Ethics Certification, Chartered Institute of Bankers of Nigeria (CIBN), 09/2019
- E-Business Training, Wema Bank E-Business Team, 09/2018
- ATM Business Module and Dispense Error Reconciliation, Wema Bank Plc E-business and E-channels Team, 10/2018
- Fraud Detection and Prevention, Internal Control, Compliance and Conduct Unit, 06/2018
- Money Gram and Western Union E-Learning Course, Wema Bank Plc E-learning Training, 05/2018
- Banking Industry Analysis and Retail Banking in Emerging Economies, Wema Bank Plc Business Strategy Session, 03/2014
- Anti-money Laundering (AML) CFT Training, Wema Learning & Development Centre, 09/2013
Interests
Reading, Brainstorming
Timeline
Department Manager
Walmart Canada
09.2025 - Current
Business Development Manager
Wema Bank Plc
11.2024 - 07.2025
Retail Relationship Manager
Wema Bank Plc
08.2021 - 10.2025
Customer Service Representative
Wema Bank Plc
05.2018 - 07.2021
Transaction/Cash Management Officer
Wema Bank Plc
06.2013 - 04.2018
Post Graduate Diploma - Elect
Federal University of Technology
HND - Elect
The Federal Polytechnic
ND - Elect
The Federal Polytechnic
Senior School Leaving Certificate - undefined
Maryhill Boys' High School
Primary School Leaving Certificate - undefined
AUD Primary School
M.Eng. - Elect
Ekiti State University
awards
Food production Award and Training on Food processing Management from Afe Babalola University, Ado-Ekiti in collaboration with IFAD (International Fund for Agricultural Development)