Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Sumiran Bhandari

St. Catharines,ON

Summary

Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Eager to leverage skills and passion for innovation to contribute effectively.

Overview

1
1
year of professional experience

Work History

Technical Support Advisor

Concentrix
06.2024 - Current
  • Assisted customers via inbound calls, addressing a wide range of technical issues related to support and devices
  • Troubleshoot customer issues efficiently, providing step-by-step guidance to resolve technical problems
  • Diagnosed hardware and software issues, offering solutions and recommendations to enhance device performance
  • Logged and tracked customer interactions, ensuring accurate documentation and timely follow-up
  • Collaborated with team members to share knowledge and improve service delivery
  • Maintained a high level of customer satisfaction through professional communication and effective problem-solving.

Team Member

Tim Hortons
04.2023 - 06.2024
  • Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction and retention
  • Engaged with customers to take orders, answer questions, and offer product recommendations, creating a welcoming and personalized experience
  • Handled customer complaints and feedback professionally, resolving issues promptly to maintain a positive store reputation
  • Collaborated with team members to maintain organization of the store, enhancing the overall customer experience
  • Developed strong communication and teamwork skills through effective coordination with colleagues to achieve operational goals
  • Executed efficient order processing and transaction handling, contributing to smooth and quick service delivery.

Software Engineer

Welland Minor Baseball Association
01.2024 - 04.2024
  • Wmba-3techthrives.azurewebsites.net/
  • Login: Username - admin@outlook.com Password - Pa55w@rd
  • Developed a C# MVC framework application for association to oversee player, team, and game records across seasons, including live game scoring
  • Implemented robust export and import features for seamless data management annually
  • Additionally, integrated secure login features within the application
  • Conducted comprehensive testing to ensure smooth functionality and reliability
  • Provided leadership to ensure timely completion of tasks and team cohesion.

Education

Diploma of Education - Computer Programming

Niagara College
Welland, Canada
04.2024

Skills

  • Programming Languages: C, C#, Python, JavaScript
  • Web Technologies: HTML5, CSS3, Bootstrap
  • Database: SQL, MongoDB
  • Python Libraries: NumPy, Pandas, PyMongo
  • Software Applications: Microsoft Visual Studio Code
  • Operating systems: Windows, Linux
  • Frameworks: NET, NodeJS

Websites

Accomplishments

Catering Management App

  • Developed a comprehensive C# .NET MVC application for a hotel catering management system, facilitating efficient guest, event, and room service management
  • Implemented robust database functionality to accurately record and manage all relevant data fields

Medical Office App

  • Created a C# .NET MVC application for a hospital's medical office, enabling streamlined patient and doctor tracking
  • Managed patient information, diagnoses, treatments, and medical records through a structured database system

Baseball App

  • Created a C# .NET MVC application to keep record of players, teams, games and provide live scoring functionality for baseball game
  • Managed player, team information and game, score statistics through a robust database system
  • Gained expertise in client relationship management by actively engaging with clients to understand their needs, soliciting regular feedback on the product, and promptly addressing any issues they encountered.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Technical Support Advisor

Concentrix
06.2024 - Current

Software Engineer

Welland Minor Baseball Association
01.2024 - 04.2024

Team Member

Tim Hortons
04.2023 - 06.2024

Diploma of Education - Computer Programming

Niagara College

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Sumiran Bhandari