Krutika Desai
Thunder Bay,ON
Summary
Self-motivated and detail-oriented Full-Stack Software Engineer with over three years of experience in developing accessible, scalable web applications using Node.js, React, Angular, TypeScript, HTML, and SASS. Skilled in building secure, performance-optimized systems with a focus on accessibility standards, such as Section 508 and WCAG compliance. Experienced in working with Agile teams to deliver high-quality solutions, implementing best practices in testing, CI/CD, and documentation. Eager to leverage my strong problem-solving abilities and commitment to accessibility to make a meaningful impact at Level Access.
Overview
6
6
years of professional experience
Work History
Technical Support Advisor
Transcom USA
05.2024 - Current
- Deliver Tier 1 support for Apple device users, providing effective resolutions to a diverse client base, adapting to varying levels of technical skill and accessibility needs, achieving 92% resolution rate, and 97% customer satisfaction.
IT Support Engineer
AVASO Technology & Brainotech IT Solutions
04.2024 - Current
- Install and support hardware, software, network systems, and desktop applications for major clients like Air Canada and Valmet, ensuring optimization in operational efficiency, minimal downtime, and seamless integration of external devices.
- Create and deploy software packages using Microsoft System Centre Configuration Manager (SCCM), ensuring smooth application updates and patch management under the supervision of remote senior technicians.
Business Application Developer/Analyst Programmer
Priyanka Auto Agency
01.2022 - 05.2023
- Designed and developed a responsive, accessible web application using Node.js, React, HTML, and CSS. Ensured compliance with WCAG standards to improve usability for people with disabilities, enhancing the client’s online presence and engagement.
- Built RESTful APIs with a focus on secure, accessible data exchange, adhering to OWASP best practices to protect against common vulnerabilities. Used CI/CD to streamline deployments and improve system reliability.
- Worked within a cross-functional Agile team, participating in sprint planning and code reviews to ensure adherence to accessibility standards. Documented code and workflows to support accessibility compliance, reducing support tickets by 20%.
Software Engineer
Webkrone Technology Pvt Ltd
05.2019 - 06.2021
- Built and optimized accessible, responsive websites using the MERN stack. Employed accessibility-first design and testing processes to ensure usability across a diverse audience, resulting in a 20% boost in user engagement.
- Conducted end-to-end testing with Jasmine and Puppeteer and implemented CI/CD workflows to ensure code quality, performance, and accessibility standards. Integrated tools like TSLint/ESLint to enforce code standards and improve readability.
- Strengthened web application security using JWTs, HTTPS, and SSH keys. Implemented efficient code optimizations and accessibility improvements, reducing load times and ensuring compliance with Section 508 standards.
Education
Diploma in Computer Software Engineering - Software Engineering
BrainStation
Newyork11-2024
Master of Science - Computer Science
Lakehead University
Thunder Bay, ON05-2023
Bachelor of Computer Applications - Computer Applications Development
Amity University
Kolkata, WB, India06-2019
Skills
- Programming Languages: Java, Python, JavaScript, TypeScript, SQL, HTML, CSS, SASS
- Frameworks: Angular, React, Nodejs, Expressjs, MEAN stack
- Tools & Technologies: Git/GitFlow, Bitbucket, Jira, Confluence, Webpack, Docker, AWS, CI/CD, E2E testing, Selenium, TSLint/ESLint
- Databases: MongoDB, MySQL, PostgreSQL
- Accessibility & Security: WCAG, Section 508, OWASP best practices
Timeline
Technical Support Advisor
Transcom USA
05.2024 - Current
IT Support Engineer
AVASO Technology & Brainotech IT Solutions
04.2024 - Current
Business Application Developer/Analyst Programmer
Priyanka Auto Agency
01.2022 - 05.2023
Software Engineer
Webkrone Technology Pvt Ltd
05.2019 - 06.2021
Diploma in Computer Software Engineering - Software Engineering
BrainStation
Master of Science - Computer Science
Lakehead University
Bachelor of Computer Applications - Computer Applications Development
Amity University
Similar Profiles
Cortney KinardCortney Kinard
Customer Service Representative at Transcom USACustomer Service Representative at Transcom USA
Marina GerenMarina Geren
Customer Support Representative at Transcom USACustomer Support Representative at Transcom USA
Camri MasonCamri Mason
Senior Apple Advisor at Transcom USASenior Apple Advisor at Transcom USA