PALAK VILIN PAREKH
Toronto,ON
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
TRANSCOM WORLDWIDE
05.2023 - Current
- Provided helpful advice on additional products or services that could benefit the customer's needs.
- Demonstrated strong interpersonal skills when interacting with customers over phone or email.
- Utilized ticketing system to track all customer interactions, document resolution steps and record case history information.
- Conducted remote desktop sessions with customers to diagnose and resolve technical problems.
- Performed system maintenance tasks such as installing updates, patches and security measures.
- Provided technical support to customers by troubleshooting and resolving hardware, software and network related issues.
- Collaborated with other departments to ensure timely resolution of technical problems.
- Resolved various hardware, software, and applications problems to improve user productivity.
Technical Support Representative
TELEPERFORMANCE
08.2021 - 01.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Computer Lab Technician
PARUL UNIVERSITY
07.2017 - 06.2019
- Support all computer lab operations.
- Support faculty and students to use computer software and hardware.
- Handled lab equipment, cleaned keyboards, monitors and disk drives.
- Provided instruction to all lab users on proper use of all equipment.
- Configured hardware, devices and software to set up work stations for employees.
- Offered general consultations to people who are working or studying in the lab.
- Monitored files and programs that are downloaded on to the computers to make sure spyware, malware and other dangerous programs are not downloaded.
- Supplied reference materials to help users learn how to use particular programs.
- Performed regular software backups.
Education
Post-Graduate Diploma - Information Technology Programmer Analyst
College LaSalle
Montreal, QC06.2021
Bachelor of Technology - Computer Science
Parul University
Vadodara05.2019
Skills
- Web Technologies: HTML5 / CSS3 / JavaScript / ASPNet
- Database: SQL / SQL SERVER 2014 / Oracle11G/SQL Server 2019
- Programming: Python / C# /C/C/Java
- Concepts: OOP / UML / WordPress
- Software: Visual Studio 2012,2015 / XAMPP 5628 /eclipse / NetBeans / SQLPlus / Microsoft Office2016/ Microsoft Visio / Microsoft Office 365
- Network: TCP / IP / DHCP/ DNS
- Operating Systems: Windows 7 – 81 - 10 / Windows Server 2008 – 2012/ Apple iOS , MacOS
Certification
- SQL Essential Training, LinkedIn - Dec 2021
- Learning Data Analytics, LinkedIn - Nov 2021
- NoSQL Data Modeling, LinkedIn - Sept 2021
- SQL: Data Reporting and Analysis, LinkedIn - May 2021
- Learning Excel: Data Analysis, LinkedIn - April 2023
Timeline
Technical Support Advisor
TRANSCOM WORLDWIDE
05.2023 - Current
Technical Support Representative
TELEPERFORMANCE
08.2021 - 01.2022
Computer Lab Technician
PARUL UNIVERSITY
07.2017 - 06.2019
Post-Graduate Diploma - Information Technology Programmer Analyst
College LaSalle
Bachelor of Technology - Computer Science
Parul University
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