PALAK VILIN PAREKH
Toronto,ON
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
TRANSCOM WORLDWIDE
05.2023 - Current
- Provided helpful advice on additional products or services that could benefit the customer's needs.
- Demonstrated strong interpersonal skills when interacting with customers over phone or email.
- Utilized ticketing system to track all customer interactions, document resolution steps and record case history information.
- Conducted remote desktop sessions with customers to diagnose and resolve technical problems.
- Performed system maintenance tasks such as installing updates, patches and security measures.
- Provided technical support to customers by troubleshooting and resolving hardware, software and network related issues.
- Collaborated with other departments to ensure timely resolution of technical problems.
- Resolved various hardware, software, and applications problems to improve user productivity.
Technical Support Representative
TELEPERFORMANCE
08.2021 - 01.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Computer Lab Technician
PARUL UNIVERSITY
07.2017 - 06.2019
- Support all computer lab operations.
- Support faculty and students to use computer software and hardware.
- Handled lab equipment, cleaned keyboards, monitors and disk drives.
- Provided instruction to all lab users on proper use of all equipment.
- Configured hardware, devices and software to set up work stations for employees.
- Offered general consultations to people who are working or studying in the lab.
- Monitored files and programs that are downloaded on to the computers to make sure spyware, malware and other dangerous programs are not downloaded.
- Supplied reference materials to help users learn how to use particular programs.
- Performed regular software backups.
Education
Post-Graduate Diploma - Information Technology Programmer Analyst
College LaSalle
Montreal, QC06.2021
Bachelor of Technology - Computer Science
Parul University
Vadodara05.2019
Skills
- Web Technologies: HTML5 / CSS3 / JavaScript / ASPNet
- Database: SQL / SQL SERVER 2014 / Oracle11G/SQL Server 2019
- Programming: Python / C# /C/C/Java
- Concepts: OOP / UML / WordPress
- Software: Visual Studio 2012,2015 / XAMPP 5628 /eclipse / NetBeans / SQLPlus / Microsoft Office2016/ Microsoft Visio / Microsoft Office 365
- Network: TCP / IP / DHCP/ DNS
- Operating Systems: Windows 7 – 81 - 10 / Windows Server 2008 – 2012/ Apple iOS , MacOS
Certification
- SQL Essential Training, LinkedIn - Dec 2021
- Learning Data Analytics, LinkedIn - Nov 2021
- NoSQL Data Modeling, LinkedIn - Sept 2021
- SQL: Data Reporting and Analysis, LinkedIn - May 2021
- Learning Excel: Data Analysis, LinkedIn - April 2023
Timeline
Technical Support Advisor
TRANSCOM WORLDWIDE
05.2023 - Current
Technical Support Representative
TELEPERFORMANCE
08.2021 - 01.2022
Computer Lab Technician
PARUL UNIVERSITY
07.2017 - 06.2019
Post-Graduate Diploma - Information Technology Programmer Analyst
College LaSalle
Bachelor of Technology - Computer Science
Parul University
Similar Profiles
Tanvi AjmeraTanvi Ajmera
Technical and Customer Experience Advisor at Transcom WorldwideTechnical and Customer Experience Advisor at Transcom Worldwide
Nouran Mohammed AhmedNouran Mohammed Ahmed
Team Lead at Transcom WorldwideTeam Lead at Transcom Worldwide
Rachel SammyRachel Sammy
Senior Technical Specialist at Transcom WorldwideSenior Technical Specialist at Transcom Worldwide
Sharrath Vassudhevan SridharSharrath Vassudhevan Sridhar
Apple Technical Support Representative at Transcom WorldwideApple Technical Support Representative at Transcom Worldwide
Kenrick BarnettKenrick Barnett
Digital Content Creator at Dutchpot ChroniclesDigital Content Creator at Dutchpot Chronicles