Sue Wagner
Baltimore,ON
Summary
Dedicated Dental Administrator with over 15 years of experience including expertise in patient scheduling, insurance claims processing, and EPIC system management. Strong patient relationship including communication and problem solving.
Overview
24
24
years of professional experience
Work History
Dental Administrator
Kawartha Dental Clinic
Peterborough, Ontario
04.2011 - Current
- Coordinate billing and insurance claims processing for patients using direct billing through EDI. Collect copayments, send estimates and discuss treatment plans with patients.
- Efficiently manage patient scheduling and appointment confirmations, including hygiene coordination.
- Coordinated sedation dentistry at Cobourg and Peterborough hospitals using the Epic system.
- Led administrative team to enhance operational performance. Training new staff.
Dental Administrator/assistant
Dr King/ Orthodontist
Lindsay, Ontario
09.2002 - 04.2011
- Assisted patients with inquiries regarding treatment plans and payment options.
- Assisted with accounts receivable tasks such as posting payments, sending out bills and following up on overdue accounts.
- Assisted dentist and hygienist when needed for bracket placement and lab duties
Education
Diploma - Dental Assistant
Durham College
Oshawa04-1987
Skills
- Insurance claims processing
- Patient scheduling
- EPIC system management
- Treatment plan coordination
- Accounts receivable management
- Customer relationship management
Timeline
Dental Administrator
Kawartha Dental Clinic
04.2011 - Current
Dental Administrator/assistant
Dr King/ Orthodontist
09.2002 - 04.2011
Diploma - Dental Assistant
Durham College