SHAV EDWARD
Airdrie,Canada
Summary
Enthusiastic and compassionate dental professional with a strong foundation in communication, teamwork, and patient care. Committed to creating a welcoming, positive experience for all patients while supporting efficient and well-organized clinic operations. Skilled in dental terminology, insurance verification, appointment coordination, and maintaining effective recall and treatment systems. Eager to contribute as a Dental Administrator and help ensure smooth daily operations and exceptional patient experiences in a fun, family-friendly environment.
Overview
3
3
years of professional experience
Work History
Dental Administrator
Panatella Dental
Calgary, AB
11.2022 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow and reduce wait times.
- Facilitated communication between dental professionals and patients to enhance service delivery and satisfaction.
- Coordinated insurance verification processes to streamline patient billing and minimize financial discrepancies.
- Trained new administrative staff on office procedures, promoting a collaborative team environment.
- Performed front desk tasks such as greeting patients upon arrival and verifying insurance information.
- Coordinated patient referrals between specialists to ensure continuity of care.
- Processed claims electronically through different insurance companies.
- Answered inquiries from patients regarding their account balances.
- Verified eligibility of insurance coverage prior to treatment initiation.
- Developed patient engagement initiatives that fostered loyalty and improved overall clinic experience.
- Facilitated communication between dental professionals and patients regarding treatment plans and procedures.
- Streamlined front desk operations by implementing best practices for appointment scheduling and follow-ups.
Skills
- Excellent communication
- Dental terminology
- Office administration
- Insurance verification
- Appointment coordination
- Treatment Planning
- Recall system management
- Claims processing
- Payroll processing
- Patient relations
- Positive attitude
- Teamwork and collaboration
- Multitasking
- Problem-solving aptitude
- Phone etiquette
- Patient scheduling
Timeline
Dental Administrator
Panatella Dental
11.2022 - Current