Marla Volf

• Assisted with scheduling patient appointments using power practice exan software.
• Managed patient intake process, ensuring accurate documentation and data entry.
• Supported insurance verification procedures to streamline billing processes.
• Coordinated communication between patients and dental professionals to enhance service delivery.
• Provided friendly customer service to create welcoming environment for patients.
• Learned office policies and procedures to contribute effectively to team operations.
• Supported dentists in providing quality care through effective management of patient records and treatment plans.
• Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
• Reduced missed appointments with timely reminder calls and follow-up communications.
• Served as liaison between providers at the dental practice, effectively handling communication among dentists, hygienists, and dental assistants.
• Strengthened relationships with patients through friendly interactions during check-in/check-out processes, resulting in increased loyalty and word-of-mouth referrals.
• Assisted dentists in developing treatment plans that met both clinical needs and financial considerations for each individual patient case.
• Increased dental practice revenue by monitoring insurance claims and pursuing reimbursements.
• Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Proficient in Abeldent Dental Software
• Managed patient scheduling and appointment confirmations
• Coordinated insurance verification and billing processes, ensuring accuracy in claims submissions.
• Reduced patient wait times through efficient management of the front desk and prioritization of tasks.
• Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
• Collaborated with other healthcare professionals in coordinating comprehensive care plans for patients requiring multidisciplinary treatments across different specialties.

• Assisted in patient management, ensuring comfort and readiness for procedures.
• Collaborated with dentists during procedures, enhancing workflow efficiency and accuracy.
• Successfully assisted dentist by performing four and six-handed dentistry and other chair-side duties.
• Trained new dental assistants on clinical protocols and office procedures
• Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
• Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
• Explained treatment procedures
• Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
• Cleaned and sterilized dental instruments and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Exposed, developed and mounted dental x-rays.
• Streamlined dental office operations with efficient inventory management and ordering of supplies.
• Prepared treatment rooms and sterilized instruments according to infection control protocols.

• Organized daily schedules that balanced playtime, learning activities, and rest periods for optimal child engagement.
• Encouraged physical activity with outdoor excursions like visits to local parks or nature walks around the neighborhood.
• Prepared healthy foods and beverages for children
• Built strong relationships with parents through effective communication about their child''s progress and needs.
• Maintained clean and organized living and play areas to promote child health and safety.
• Continuously updated knowledge on early childhood education best practices through professional development workshops attended regularly throughout my career as a Home Childcare Provider.

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