Stavros Koutsaris
Laval,QC
Summary
Dynamic Telephone Sales Agent with a proven track record at Via Rail Canada, consistently exceeding sales targets. Adept in CRM software and building rapport, I enhance customer satisfaction through effective communication and problem-solving. Reliable and goal-oriented, I prioritize tasks to maximize productivity and ensure compliance with industry standards.
Overview
9
9
years of professional experience
Work History
Telephone Sales Agent
Via Rail Canada
Montreal
07.2016 - Current
- Ensured effortless completion of customer sales processes.
- Met and exceeded sales targets consistently, contributing to the overall success of the team.
- Adhered strictly to company policies, ensuring compliance with industry regulations and ethical standards in all interactions.
- Handled customer objections professionally, employing persuasive techniques to secure sales.
- Managed time efficiently by prioritizing calls and organizing daily tasks for maximum productivity.
- Increased customer satisfaction by addressing and resolving inquiries in a timely manner.
- Utilized CRM software proficiently, managing contacts and updating customer information as necessary for accurate record-keeping purposes.
- Set up and updated customer accounts and researched questions using multiple computer systems.
Education
DEC - Social Sciences
Cégep Vanier
Montreal, QCSkills
- Goal oriented
- Computer skills
- CRM software
- Building rapport
- Customer service
- Attention to detail
- Adaptability and dependability
- Reliable and punctual
Languages
English
Native or Bilingual
French
Full Professional
Greek
Full Professional
Timeline
Telephone Sales Agent
Via Rail Canada
07.2016 - Current
DEC - Social Sciences
Cégep Vanier