Natacha Dulude
La Prairie,Canada
Summary
I am a professional hard working Telephone sales agent. I have more than 20 years experience in customer service and telephone sales. I have always been good in customer service because I've got a way with people. I'm a hard worker and I am a fast learner.
Overview
25
25
years of professional experience
Work History
Telephone sales agent
VIA Rail
06.2005 - 02.2024
- Maintained accurate records of customer interactions and transactions
- Developed strong relationships with customers through friendly conversations
- Identifiy customers needs and help to the best of my ability to either make reservations on the phone or assist them in reserving online
- Utilized active listening techniques to identify customer needs and provide solutions accordingly
- Assisted other team members with resolving complex customer issues
- Provided price quotations for products and services as requested by customers
- Participated in ongoing training sessions to stay updated on company policies and procedures
Customer Service Representative
RBC royal bank
04.2002 - 01.2005
- Assisting customers with their credit cards, questions about fees and interest and how the credit card works
- Processed customer orders, up-sells, and cross-sells on the phone
- Maintained a professional attitude when dealing with difficult callers
- Utilized effective questioning techniques to determine the best way to assist customers with their needs or requests
- Attended training sessions on new products and services as needed
- Entered customer data into CRM systems accurately and efficiently in order to track sales activities and progress towards goals
- Answered incoming calls from customers and provided excellent customer service
- Explained product features, benefits, pricing, and availability to customers in a clear manner
Assistant Store Manager
M&M Food Market
01.1999 - 01.2002
- Assisted customers in finding desired products throughout the store
- Utilized inventory management system to track stock levels and replenish as needed
- Performed daily opening and closing duties such as counting registers, setting alarms
- Stocked shelves, organized displays, and rotated merchandise for freshness
- Verified accuracy of incoming shipments by comparing contents against invoices and purchase orders
- Sorted items into appropriate departments to ensure efficient store operations
- Monitored inventory levels to ensure adequate stock availability for customers
- Processed customer payments using cash register and credit card machines
Education
No Degree - Business Administration
ACCESS
Brossard, QC06-2000
High school diploma - GED
Centennial regional high school
Greenfield Park, QC06.1999
Skills
- Cashier
- Cleaning Experience
- Cash Handling
- Microsoft Word
- Microsoft Office
- Customer service
- Customer support
- Customer retention
- Sales
- Salesforce
- Telemarketing
- Verbal and written communication
Languages
French
Native or Bilingual
English
Native or Bilingual
Totalyearsofexperience
20+
Timeline
Telephone sales agent
VIA Rail
06.2005 - 02.2024
Customer Service Representative
RBC royal bank
04.2002 - 01.2005
Assistant Store Manager
M&M Food Market
01.1999 - 01.2002
High school diploma - GED
Centennial regional high school
No Degree - Business Administration
ACCESS
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