Hannah Dekker
Moncton,N.B.
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Telephone Sales Agent
ViaRail
04.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Server
Atelier Tony
05.2021 - 01.2022
- High end french inspired restaurant serving an extensive wine and cocktail list in trendy location in dieppe.
Server and Bartender
Gusto Italian grill and bar
06.2020 - 07.2021
- Upscale Italian restaurant featuring a copper wood fired oven with a buzzing atmosphere in the heart of downtown.
Server and Bartender
Turtleback bar and grill
09.2019 - 03.2020
- Family restaurant outside of Halifax
- Small team with a lot of regular customers and very personal service.
Server
Cyr / Caffe Farina
01.2019 - 08.2019
- Fine dining restaurant
- Servers were expected to have a broad knowledge of products and offer tastings in french and english
- During my time at Cyr I also worked at the attached Caffe farina as a barista and server
Server and Bartender
L’Entrepot Mont Royal
01.2017 - 08.2019
- Warehouse group has over 25 restaurants all across Canada with a very high volume of customers and fast paced atmosphere.
Server
Majestique
03.2017 - 08.2017
- Trendy oyster and wine bar.
Server
Thursday’s Bar
01.2016
- Situated downtown, very busy with a large number of tourists.
Hostess and Server
Tide and Boar Gastropub
01.2016
- Popular gastropub in downtown Moncton.
Barista
Starbucks
01.2013 - 01.2015
Education
High School Diploma -
Bernice MacNaughton High School
Moncton, NB06.2015
Skills
- Fluently Bilingual
- Very outgoing
- Excellent customer service skills
- Customer Complaint Resolution
- Computer Literacy
- Training and Development
- Positive Attitude
- Telephone Etiquette
- Problem Solving
Languages
French
Full Professional
English
Native or Bilingual
References
- Jenna Underhill, assistant manager gusto 1-506-866-1487
Timeline
Telephone Sales Agent
ViaRail
04.2022 - Current
Server
Atelier Tony
05.2021 - 01.2022
Server and Bartender
Gusto Italian grill and bar
06.2020 - 07.2021
Server and Bartender
Turtleback bar and grill
09.2019 - 03.2020
Server
Cyr / Caffe Farina
01.2019 - 08.2019
Server
Majestique
03.2017 - 08.2017
Server and Bartender
L’Entrepot Mont Royal
01.2017 - 08.2019
Server
Thursday’s Bar
01.2016
Hostess and Server
Tide and Boar Gastropub
01.2016
Barista
Starbucks
01.2013 - 01.2015
High School Diploma -
Bernice MacNaughton High School
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