Sonia
Fort St. John,BC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Support Worker
Fort St John Association of Community Living
Fort St. John , British Columbia
2024.06 - Current
- Helped clients develop independent living skills, such as budgeting, cooking, and cleaning.
- Monitored client well-being and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Delivered one-to-one sessions focused on developing communication skills, problem-solving techniques, andself-confidence building.
Front End Supervisor
No Frills
Fort St. John , British Columbia
2023.05 - Current
- Developed and implemented strategic plans for front-end operations to ensure customer satisfaction.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Assisted management team in developing operational strategies that improved overall store performance.
Assistant Store Manager
Tim Hortons
Fort St. John , British Columbia
2021.11 - 2024.06
- Managed the store's day-to-day operations, including customer service, inventory management, and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels, and employee performance metrics.
- Resolved customer complaints promptly and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Customer Service Representative
West Jet
Fort St. John , British Columbia
2022.08 - 2023.01
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Business Management Diploma- Accounting Option - Business Management
Northern Lights College
Fort St John, BC2022-04
Senior Secondary Education (10+2) - Humanities- Specification (Math & Economics)
Govt Girls Sen Sec School
Gill, Punjab, India2018-07
Basic And Accounting Computer Training -
RK Computer Institute
Punjab, IndiaSkills
- Emotional Support
- Life Skills Development
- Documentation abilities
- Transcription and dictation
- Presentation Design
- Budgeting and financial management
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Support Worker
Fort St John Association of Community Living
2024.06 - Current
Front End Supervisor
No Frills
2023.05 - Current
Customer Service Representative
West Jet
2022.08 - 2023.01
Assistant Store Manager
Tim Hortons
2021.11 - 2024.06
Business Management Diploma- Accounting Option - Business Management
Northern Lights College
Senior Secondary Education (10+2) - Humanities- Specification (Math & Economics)
Govt Girls Sen Sec School
Basic And Accounting Computer Training -
RK Computer Institute
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