Fusseina Haruna
Fort St. John,Canada
Summary
TO utilize my expertise in building a solid and trusting rapport with individuals and families and to foster trust and dedication in my service to meet client's satisfaction, provide physical and emotional support, intervention, care, empathy and compassion. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in social work and job coaching. Respectful and compassionate professional offering 3-year background serving community by providing guidance for clients in need.
Overview
10
10
years of professional experience
Work History
Support Worker / Career Coach)
Fort St. John Association for Community Living
07.2021 - Current
- Assist individuals with daily life skills, physical, emotional, social skills, behavior management and independent living
- Dispensing and administering medication and crisis intervention
- Provide support tailored to develop and increase independence
- Ensure health and safety standards are maintained
- Worked with medical teams, patients and families to implement effective treatment plans and document case notes daily and coordinate follow ups for seamless case management
- Directed person centered, strengths base and culturally based intakes and assessments
- Provided effective job coaching and employment plans, evaluated and monitored progress on individual's employment goals
- Provided support that is customized to the unique needs and ability of clients
- Provide one-on-one consultation to suggest and implement accommodation to help individuals succeed at work
Front Desk Clerk
Coast Hotel
07.2023 - 08.2024
- Greeting visitors/guests
- Managing security and telecommunication systems
- Handling queries and complaints by phones, emails and general correspondence
- Assisting HR team with recruitment, onboarding and training process
- Managing office inventory such as stationery, equipment and kitchen supplies
- Handling travel arrangements and coordinating internal and external events
- Making reservations, checking guests in and out and maintain records
Cashier
KFC (Kentucky Fried Chicken)
08.2017 - 01.2021
- Providing a positive customer experience with fair, friendly and courteous service
- Registering sales on a cash register, taking orders, itemizing and collecting payments
- Answering inquiries, accepting customers returns
- Keep working area and diner clean and tidy at all times
- Balancing and closing tills at the end of the day
Department Manager
Walmart
09.2014 - 11.2016
- Controlling stock
- Attending to customers' needs, handling inquiries and complaints
- Implementing strategies to improve sales as well as managing staff
- Supervise, coach, develop and evaluate employees as required
- Ensure operating goals are met by monitoring performance and maintaining operational standards
- Ensure product quality through correct ordering, receiving, inspection, handling and stock rotation
Housekeeping Supervisor
Lakeview Inns and Suites
03.2015 - 06.2016
- Inspected, assigned tasks and overseas the work of housekeeping staff
- Prepare reports, recommend service improvements, examine and determine the need for repairs
- Provide orientation and training
- Ensure the entire hotel building, guest rooms and offices, and other facilities are kept clean and tide
- Enforce staff compliance with established safety and sanitation policies
- Hire, train, scheduling and ordering supplies
Education
Digital Skills Tutoring Certificate - Information Technology
Immigration Services Society of BC
Burnaby, BC06.2024
Solution - Focused Career Practitioner Certificate - Customized Employment Training
British Columbia Employment Network
Halifax, NS02.2022
Children of trauma and resilience certificate - Trauma Informed Care
Star Commonwealth Professional Training& Coaching
Michigan03.2022
Applied suicide intervention skills certificate (ASIST) - Suicide Intervention Skills & Training
LIVINGWORKS
Vancouver, BC12.2022
Bachelor of Science - Youth Development Work
University of Ghana, Legon
Ghana, Accra05.2012
Bachelor of Arts - Public Administration
Ghana Institute of Management And Public Admin
Ghana, Accra01.2008
Skills
- Proficient in MS Office
- Strong organizational skills
- Strong communication skills
- Strong interpersonal skills
- Customer service
- Detail oriented
- Discreet
- Efficient
- Calm in stressful situations
- Standard First Aid
- CPR/AED Level C
- WHMIS
- Fall Protection
- Food Safe
- Blood borne Pathogens
- Class 5 Driver license
Safetytickets
- Standard First Aid and CPR/AED Level C
- WHMIS
- Fall Protection
- Food Safe
- Blood Borne Pathogens
- Class 5 Driver License
Educationcertificates
- ISSofBC Digital Skills Training Certificate, 2024
- Supported Employment Essentials Certificate, 2022
- Solution Focused Career Practitioner Certificate, 2022
- Children of Trauma and Resilience Certificate, 2022
- Customized Employment Certificate, 2022
- Applied Suicide Intervention Skills Certificate (ASIST), 2022
- Diploma in Youth Development Work, 2012
- Diploma in Public Administration, 2008
References
- Colette McNelly, 250-261-5833
- Sheri Ashdown, 250-787-2889
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Front Desk Clerk
Coast Hotel
07.2023 - 08.2024
Support Worker / Career Coach)
Fort St. John Association for Community Living
07.2021 - Current
Cashier
KFC (Kentucky Fried Chicken)
08.2017 - 01.2021
Housekeeping Supervisor
Lakeview Inns and Suites
03.2015 - 06.2016
Department Manager
Walmart
09.2014 - 11.2016
Digital Skills Tutoring Certificate - Information Technology
Immigration Services Society of BC
Solution - Focused Career Practitioner Certificate - Customized Employment Training
British Columbia Employment Network
Children of trauma and resilience certificate - Trauma Informed Care
Star Commonwealth Professional Training& Coaching
Applied suicide intervention skills certificate (ASIST) - Suicide Intervention Skills & Training
LIVINGWORKS
Bachelor of Science - Youth Development Work
University of Ghana, Legon
Bachelor of Arts - Public Administration
Ghana Institute of Management And Public Admin
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