Simrandeep Kaur
Brampton,Canada
Summary
I am a customer-oriented professional with a strong passion for providing exceptional service. I possess excellent interpersonal skills that enable me to address and resolve concerns effectively. My commitment to enhancing customer satisfaction contributes to achieving positive outcomes.
Overview
7
7
years of professional experience
Work History
Transit Bus Operator
Toronto Transit Commission
Toronto, Canada
09.2024 - Current
- Consistently maintained a professional demeanour in difficult customers and challenging situations
- Assisted elderly or disabled individuals by aiding them in boarding and disembarking from the bus, ensuring proper seating arrangements, and handling their baggage
- Assured vehicle safety by diligently monitoring passengers, offering clear instructions, and implementing necessary corrections
- Effectively addressed passenger emergencies and disruptions with appropriate measures
- Adhered to local traffic regulations and safety standards about bus operations
- Successfully de-escalated verbal altercations to foster a conducive environment for all passengers
Customer and Dispatching Service Representative
GDG Transport, Cheema and Sons Transport
Brampton, Canada
08.2020 - Current
- Provided comprehensive administrative support to the executive team, including scheduling meetings and managing calendars
- Oversaw transportation functions utilizing ERP software and performed expert planning for daily operations
- Greeted visitors professionally, addressed inquiries, and directed them to the appropriate personnel
- Communicated effectively with drivers and brokers to assign tasks and exchange pertinent information
- Managed incoming phone calls, addressing questions and concerns in a timely manner
- Employed probing questions to ascertain service needs and accurately input information into electronic systems
- Advised personnel regarding accidents, weather conditions, and other potential hazards
Volunteer
Tall pines long term care
Brampton, Canada
05.2023 - 09.2024
- Worked in an environment that was stimulating, challenging, and rewarding
- Assisted individuals by moving their wheelchairs to and from the dining room, feeding them, and ensuring their comfort and safety
- Conducted surveys with visitors and accurately recorded their responses
- Collaborated with diverse communities, including individuals from various racial backgrounds, and those with disabilities
Log Book Auditor
G & G Trucking Solutions
Mississauga, Canada
06.2018 - 07.2019
- Facilitated strong lines of communication with senior management to actively present audit findings and recommendations
- Verified proper documentation for operations to maintain compliance with regulatory standards
- Compiled comprehensive records for planned audits
Education
High School Diploma -
Peel District School Board AEC - Mississauga Campus
Mississauga, CanadaCertification - Dispatch
Avaal
Brampton, CanadaCertification - Project Management
Google Carrier
Brampton, CanadaHigh School Diploma -
Seth Hukam Chand S.d Public School
IndiaSkills
- Ability to effectively de-escalate challenging situations
-Strong collaboration skills in team environments
-Extensive knowledge of law enforcement and security operations
- Excellent interpersonal, verbal, and written communication skills
- Diplomatic and courteous customer service approach
- Solid skills in situational assessment, analysis, problem-solving, and decision-making
- Proficient in Microsoft Word, Excel, and database management
-Strong administrative and organizational abilities for various duties
Languages
- English
- Punjabi
- Hindi
- Urdu
Timeline
Transit Bus Operator
Toronto Transit Commission
09.2024 - Current
Volunteer
Tall pines long term care
05.2023 - 09.2024
Customer and Dispatching Service Representative
GDG Transport, Cheema and Sons Transport
08.2020 - Current
Log Book Auditor
G & G Trucking Solutions
06.2018 - 07.2019
High School Diploma -
Peel District School Board AEC - Mississauga Campus
Certification - Dispatch
Avaal
Certification - Project Management
Google Carrier
High School Diploma -
Seth Hukam Chand S.d Public School
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