Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mervin Todd Faulkner

Barrie,Ontario

Summary

Career Goals: Experienced Driver who is able to Deliver law enforcement, incident response, investigate, patrol, Participate in crime prevention and inspection to include revenue protection, detection, deterrent and customer service duties to protect TTC employees, customers, facilities and vehicles


Overview

14
14
years of professional experience

Work History

Transit Bus Driver and Customer Care Associate

Toronto Transit Commission
08.2022 - Current
  • Treated passengers and employees with respect and dignity ensuring needs of passengers and employees with disabilities are accommodated in accordance with Ontario Human Rights Code and Related Orders.
  • Promoted and maintained positive customer relations and communications with public and TTC employees.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members of public on alternative route during repair of railway lines and line closure
  • Answered train and transit bus-delay queries, such as train times, delays and ticket information
  • Assisted customers and passengers who have mobility issues to board and on board transit in as safe and timely manner
  • Maned station information points, checking station for safe closures at end of shifts.
  • Carried out security reviews and patrols around station and reporting any arising concerns with immediate supervisor.

Site Customer Service Manager

DLG High Risk Tree Removal
01.2012 - Current
  • Worked closely with company employees to maintain optimum levels of communication to effectively and efficiently complete project in a timely manner
  • Used critical thinking skills to break down problems, evaluate solutions, and make decisions on how to handle and bring down risk trees
  • Picked and transported employees to and from various work locations utilizing Company vehicles ensuring arrival at its designated locations safely within the agreed time frame
  • Maintained energy and enthusiasm in fast-paced environment ensuring employees are provided with a conducive environment to work
  • Offered friendly and efficient service to customers, handled challenging situations with ease which increased companies' productivity by 40% in customer service experience
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Handled numerous company calls per week to address customer inquiries and concerns in regards to risk tree removal in question
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions

Customer Service and Returns Goods Manager

Princess Auto Barrie
01.2010 - 01.2012
  • Delivered purchases to customers in a timely manner while ensuring safe and efficient operation of the company vehicles
  • Provided information to customers with respect to prices of various goods and services within and outside the store and also handled emergency situations as per the companies policies, procedures and regulations
  • Demonstrated proper and courteous behaviour towards customers and with this, I was recognized as the best employee of the month
  • Assisted customers with mobility needs following prescribed procedures for specially equipped vehicles and door-to-door pick-up/drop-off and on-board securement of customers
  • Treated customers and employees with respect and dignity and ensuring the needs of customers and staff
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Prepared a variety of different written communications, reports, and documents to ensure smooth operations of the Company
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the store manager
  • Handled Customers' issues and processed them in a timely manner which drove operational improvements which resulted in savings and improved profit margins
  • Maintained excellent attendance record, consistently arriving to work on time which improved customer service experience and satisfaction by 40%
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Education

Clients/Customers from Various diverse Background Continuing education in Real Estate and Development Course - Real Estate Agent

Humber College
11.2023

Diploma - Real Estate Services

Humber College
Etobicoke, ON
04.2022

Skills

  • Successful completion of Grade 12 and recognized equivalent combined with several years of directly related experience in customer relations and social services
  • Demonstrated experience dealing with diverse and vulnerable communities
  • Ability to de-escalate situations of a contentious nature
  • Excellent ability to work effectively independently and in a team environment
  • Adequate knowledge in law enforcement and security operations within the TTC
  • Strong and effective interpersonal, verbal and written communications skills; and the ability to be diplomatic, tactful, patient and courteous while providing a high level of customer service
  • Strong situational assessment, analytical, problem solving and decision-making skills, including the ability to apply these skills in difficult, challenging and dangerous situations
  • Solid administrative and organizational skills and ability to prioritize planned and unplanned duties including investigations, patrol, enforcement activities, incident and emergency response and other assignments
  • Excellent computer knowledge and its applications such as Microsoft Word, Excel, databases and more
  • Ability to pass TTC Special Constable selection recruitment process and its established training standards
  • Knowledgeable with of computers, applications (Microsoft Word, Excel, databases, etc)
  • Ability to obtain and maintain Special Constable status in accordance with any established Agreement
  • Comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees
  • Ability to pass annual re-qualification training and established background investigations as required
  • Eligible to obtain and maintain Special Constable status in accordance with any established Agreement
  • Possess a valid, non-probationary Province of Ontario class C driver’s license
  • Ability to acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees

Timeline

Transit Bus Driver and Customer Care Associate

Toronto Transit Commission
08.2022 - Current

Site Customer Service Manager

DLG High Risk Tree Removal
01.2012 - Current

Customer Service and Returns Goods Manager

Princess Auto Barrie
01.2010 - 01.2012

Clients/Customers from Various diverse Background Continuing education in Real Estate and Development Course - Real Estate Agent

Humber College

Diploma - Real Estate Services

Humber College

Similar Profiles

CREATE PROFILE
Mervin Todd Faulkner