Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vinaypreet Singh

London,Ontario

Summary

Results-driven transportation professional with a strong background in bus operations and truck dispatching seeking to transition into a Communication Operator role supporting fire fighter teams. My skills in:

· Real-time communication and dispatching
· Situation awareness and crisis management
· Team collaboration and coordination
· Adaptability and problem-solving
· Safety protocols and emergency procedures

Make me a strong candidate for this critical role. I am excited to apply my expertise to support fire fighter teams and ensure public safety.

Overview

8
8
years of professional experience

Work History

Transit Bus Operator

London Transit Comission
03.2023 - Current
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
  • Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
  • Provided exceptional customer service, addressing rider concerns with patience and professionalism.
  • Promoted public transit usage within the community through participation in outreach events and educational initiatives.
  • Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
  • Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.

Dispatcher

Carrion Logistics
02.2020 - 03.2023
  • Streamlined dispatch operations by implementing efficient routing and scheduling systems.
  • Reduced fuel costs for the company fleet by optimizing routes and monitoring driver performance.
  • Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Implemented new dispatch software that streamlined processes, resulting in greater productivity across the team.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.

Assistant Manager

HK Travels
06.2016 - 11.2020
  • Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
  • Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
  • Increased overall efficiency of the department by developing and implementing training programs for staff members.
  • Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
  • Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
  • Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
  • Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
  • Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.

Education

Associate of Arts - Business Administration

Fanshawe College of Applied Arts And Technology
London, ON
04.2022

Bachelor of Arts - Business Management

Fanshawe College of Applied Arts And Technology
London, ON
04.2018

Skills

1 Communication skills:
- Clear and effective verbal and written communication
- Ability to convey critical information in high-pressure situations

2 Technical skills:
- Proficiency in radio communication systems and protocols

3 Problem-solving and critical thinking:
- Ability to analyze situations and make quick, effective decisions
- Strong problem-solving and conflict-resolution skills
4 Situational awareness and adaptability:
- Ability to remain calm and focused in high-stress environments
- Adaptability in rapidly changing situations

5 Attention to detail and accuracy:
- High level of accuracy in data entry and communication
- Attention to detail in handling sensitive and critical information

6 Time management and prioritization:
- Ability to prioritize tasks and manage time effectively in fast-paced environments

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Professional Working
Urdu
Full Professional
Nepali
Limited Working

Timeline

Transit Bus Operator

London Transit Comission
03.2023 - Current

Dispatcher

Carrion Logistics
02.2020 - 03.2023

Assistant Manager

HK Travels
06.2016 - 11.2020

Associate of Arts - Business Administration

Fanshawe College of Applied Arts And Technology

Bachelor of Arts - Business Management

Fanshawe College of Applied Arts And Technology

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Vinaypreet Singh