Riziq Arora

- Dynamic and results-oriented Security Supervisor with over [X years] of experience in overseeing security operations in diverse environments. Adept at leading teams, implementing security protocols, and ensuring the safety of personnel and assets. Proven track record of effectively managing security incidents and mitigating risks. Strong communicator with exceptional leadership skills and a commitment to providing outstanding customer service.

- Key Responsibilities and Achievements:

• Supervision and Team Leadership: Directed a team of Garda security personnel, providing guidance, training, and support to ensure optimal performance.
  Scheduled shifts, assigned tasks, and conducted regular performance evaluations to maintain a high level of efficiency and accountability within the team.
  
• Security Operations Management: Implemented comprehensive security protocols and procedures to safeguard company assets, personnel, and premises.
  Conducted regular patrols and monitored surveillance systems to detect and respond to security threats in a proactive manner.
• Incident Response and Crisis Management: Responded promptly to security incidents, emergencies, and alarms, employing effective crisis management techniques to minimize risks and maintain safety.
  Conducted thorough investigations of security breaches and incidents, documenting findings and implementing corrective actions to prevent recurrence.

Training and Development:

• Developed and delivered training programs on security policies, procedures, and emergency protocols to ensure compliance and readiness among security staff.
• Provided ongoing coaching and support to team members, fostering a culture of continuous improvement and professional development.

Customer Service and Stakeholder Relations:

• Interacted with clients, visitors, and employees in a professional and courteous manner, addressing inquiries, concerns, and complaints promptly and effectively.
• Collaborated with other departments and external stakeholders to address security-related issues and coordinate efforts to enhance overall safety and security.

Risk Assessment and Mitigation:

• Conducted regular risk assessments and security audits to identify vulnerabilities and areas for improvement, implementing corrective measures to mitigate potential risks.
• Collaborated with management to develop and implement security policies, procedures, and strategies aligned with organizational goals and industry best practices.

Qualifications:

• 2 years of experience in security management, with a proven track record of leadership and achievement.
• Bachelor's degree in [relevant field] or equivalent combination of education and experience.
• Certified Security Supervisor (CSS) or equivalent certification preferred.
• Proficient in security equipment and technology, including CCTV systems, access control software, and incident management platforms.
• Strong interpersonal and communication skills, with the ability to interact effectively with diverse groups of people.
• Excellent problem-solving abilities and attention to detail, with a commitment to maintaining a safe and secure environment.
• Flexible schedule, with the ability to work rotating shifts, weekends, and holidays as needed.
  

- Friendly and organized Gym Receptionist with 6 months of experience providing excellent customer service and administrative support in fitness center settings. Proficient in handling inquiries, scheduling appointments, and managing membership accounts. Skilled in multitasking and problem-solving, with a strong commitment to creating a positive and welcoming atmosphere for gym members and visitors.

Key Responsibilities and Achievements:

• Front Desk Management: Greeted members and guests with a warm and welcoming demeanor, providing information about gym facilities, programs, and services.
  Managed incoming calls, emails, and inquiries, promptly addressing questions and concerns to ensure a positive customer experience.
  Maintained a clean and organized reception area, ensuring all necessary supplies and materials were stocked and readily available.
  
• Membership Services: Assisted prospective members with the enrollment process, explaining membership options, fees, and benefits in detail.
  Processed membership applications and payments accurately and efficiently, updating member records as needed.
  Handled membership cancellations, freezes, and upgrades in accordance with gym policies and procedures.
  
• Appointment Scheduling: Scheduled appointments for fitness classes, personal training sessions, and other gym activities, coordinating with instructors and trainers to ensure availability and proper allocation of resources.
  Reminded members of upcoming appointments and classes, and followed up to confirm attendance and address any scheduling conflicts.
  
• Administrative Support: Assisted with administrative tasks such as data entry, filing, and document preparation, maintaining confidentiality and accuracy at all times.
  Supported management and staff with various projects and initiatives, demonstrating flexibility and a willingness to pitch in as needed.
  Contributed to the development and implementation of process improvements to enhance efficiency and streamline operations.
  
• Customer Service Excellence: Resolved member complaints and issues promptly and professionally, escalating complex matters to management as necessary.
  Fostered positive relationships with members and guests, anticipating their needs and exceeding their expectations whenever possible.
  Acted as a brand ambassador for the gym, promoting its values and culture through exemplary service and interpersonal communication.
  

Qualifications:

• 6 months of experience as a receptionist or customer service representative, preferably in a fitness center or similar environment.
• High school diploma or equivalent; additional education or training in customer service or hospitality is a plus.
• Proficient in computer applications such as MS Office, email, and scheduling software.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively in a fast-paced setting.
• Detail-oriented and reliable, with a commitment to accuracy and integrity in all aspects of work.
• Ability to work independently as well as part of a team, contributing to a positive and collaborative work environment.

- Diligent and vigilant Static Security Guard with 1 year of experience in protecting assets and maintaining safety in commercial, industrial, or residential settings. Skilled in conducting patrols, monitoring surveillance systems, and responding to security incidents. Proven track record of upholding security protocols and regulations to ensure the security and well-being of clients and premises.

Key Responsibilities and Achievements:

• Premises Protection: Conducted regular patrols of assigned areas to deter and detect unauthorized access, vandalism, theft, or other security breaches.
  Monitored surveillance cameras and alarm systems to identify and respond promptly to security threats or suspicious activities.
  Conducted thorough inspections of premises, including doors, windows, and perimeters, to ensure physical security measures were intact and functioning properly.
  
• Access Control: Controlled access to restricted areas by verifying credentials, issuing visitor passes, and escorting authorized personnel as needed.
  Maintained accurate logs and records of all visitors, deliveries, and incidents, documenting details such as time, date, and nature of activity.
  Enforced client-specific security policies and procedures, such as badge requirements, parking regulations, and visitor protocols.
  
• Emergency Response: Responded to emergency situations such as fires, medical emergencies, or security breaches, following established protocols and procedures.
  Assisted with evacuations and crowd control efforts during emergencies, ensuring the safety of occupants and coordinating with emergency responders as necessary.
  Provided first aid and CPR assistance as needed, demonstrating proficiency in emergency response techniques and protocols.
  
• Customer Service: Interacted professionally and courteously with clients, visitors, and employees, addressing inquiries, concerns, and requests in a timely and effective manner.
  Provided information and assistance to customers regarding facility amenities, directions, and safety procedures, enhancing the overall customer experience.
  Maintained a visible and approachable presence on-site, serving as a reassuring presence and deterrent to potential security threats.
  
• Report Writing and Documentation: Prepared detailed incident reports, documenting security-related incidents, observations, and actions taken during each shift.
  Communicated effectively with supervisors and management regarding security issues, providing timely updates and recommendations for improvement.
  Participated in debriefings and post-incident reviews, offering insights and suggestions for enhancing security measures and protocols.
  

Qualifications:

• 1 year of experience as a static security guard or similar role, with a demonstrated commitment to maintaining security and safety.
• High school diploma or equivalent; additional training or certification in security operations is preferred.
• Valid security guard license or certification as required by state or local regulations.
• Strong observational skills and attention to detail, with the ability to detect and respond to security threats effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with diverse groups of people.
• Physical fitness and stamina, with the ability to stand, walk, and patrol for extended periods.
• Sound judgment and decision-making abilities, with the capacity to remain calm and composed in high-pressure situations.
• Flexibility to work rotating shifts, including nights, weekends, and holidays, as required by the position.