Simran Parmar
MLA Roultedge Janet
Surrey,BC
2
years of professional experience
Professional with strong background in enhancing guest experiences and driving results. Adept at team collaboration, ensuring seamless operations, and maintaining high standards. Skilled in problem-solving, communication, and adapting to changing needs. Known for reliability and results-oriented approach.
Work History
Guest Experience Leader
2 Years 6 Months- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Conducted regular inspections of public areas to ensure cleanliness, safety, and overall guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated clear communication between various departments within the hotel optimizing efficiency responding quickly addressing issues that arose.
Youth Volunteer Programmer
2 Years 9 Months- Fostered a positive environment for youth volunteers, promoting teamwork and collaboration.
- Facilitated workshops for skill-building aimed at empowering youth to achieve personal growth and development.
- Collaborated effectively with fellow team members to plan successful events that met organizational objectives while engaging the community.
- Coordinated activities providing safety requirements for participation.
Sales Representative
8 Months- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Education
GED
- Term Dean's List, [1st semester, 2024)
- 4 GPA
- Completed Coursework: Diploma Capstone, 2025
- Member of Accounting Club, 2024 to Present
- Thesis Paper: Accounting works.
High School Diploma
- Graduation with Distinction, 2023
- Ranked 94% in Class
- Recipient of Head Girl, 2022
- Member of Heritage Club, 2022 to 2023
- Head Girl of High School
Skills
Leadership qualities
Guest experiences
Exceptional communication
Guest services
Analytical thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Achieved minimum OPH by completing maximum guest interactions at work with accuracy and efficiency.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Guest Experience Leader
McDonald's
04.2024 - CurrentRead More
Youth Volunteer Programmer
MLA Roultedge Janet
01.2024 - CurrentRead More
Sales Representative
Nike
04.2023 - 12.2023Read More
Kwantlen Polytechnic University
GED
Read More
Darrick International School
High School Diploma
Read More