Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Simran Parmar

Surrey,BC

Summary

Professional with strong background in enhancing guest experiences and driving results. Adept at team collaboration, ensuring seamless operations, and maintaining high standards. Skilled in problem-solving, communication, and adapting to changing needs. Known for reliability and results-oriented approach.

Overview

2
2
years of professional experience

Work History

Guest Experience Leader

McDonald's
04.2024 - Current
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
  • Conducted regular inspections of public areas to ensure cleanliness, safety, and overall guest satisfaction.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Facilitated clear communication between various departments within the hotel optimizing efficiency responding quickly addressing issues that arose.

Youth Volunteer Programmer

MLA Roultedge Janet
01.2024 - Current
  • Fostered a positive environment for youth volunteers, promoting teamwork and collaboration.
  • Facilitated workshops for skill-building aimed at empowering youth to achieve personal growth and development.
  • Collaborated effectively with fellow team members to plan successful events that met organizational objectives while engaging the community.
  • Coordinated activities providing safety requirements for participation.

Sales Representative

Nike
04.2023 - 12.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Education

GED -

Kwantlen Polytechnic University
Surrey, BC
12-2025

High School Diploma -

Darrick International School
India
03-2023

Skills

  • Leadership qualities
  • Guest experiences
  • Exceptional communication
  • Guest services
  • Analytical thinking

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
  • Achieved minimum OPH by completing maximum guest interactions at work with accuracy and efficiency.

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Guest Experience Leader

McDonald's
04.2024 - Current

Youth Volunteer Programmer

MLA Roultedge Janet
01.2024 - Current

Sales Representative

Nike
04.2023 - 12.2023

GED -

Kwantlen Polytechnic University

High School Diploma -

Darrick International School

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Simran Parmar