Hailey Toth
Camrose,Canada
Summary
Adapt at elevating guest experiences through exceptional communication and leadership, I significantly boosted satisfaction and loyalty at McDonald's. Skilled in problem resolution and customer satisfaction measurement, my proactive approach and critical thinking led to tangible improvements in service delivery and repeat business, showcasing my ability to thrive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Guest Experience Leader
McDonald's
01.2023 - Current
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Ecole Camrose Composite High School
09.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree -
Ecole Camrose Composite High School
Camrose, AB06.2025
Skills
- Leadership Qualities
- Guest experiences
- Exceptional communication
- Guest Services
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Customer satisfaction measurement
- Product Promotion
Languages
English
Native or Bilingual
Timeline
Guest Experience Leader
McDonald's
01.2023 - Current
Server
Ecole Camrose Composite High School
09.2022 - 02.2023
No Degree -
Ecole Camrose Composite High School
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