SIMRAN MASAUN
Kelowna,BC
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Scotiabank
Kelowna, BC
12.2024 - 05.2025
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Assisted in training new associates on company policies and customer engagement techniques.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Managed multiple priorities in a fast-paced environment while maintaining attention to detail.
- Facilitated resolution of escalated issues, ensuring timely follow-up and consistent service quality.
- Developed knowledge of products and services to provide informed recommendations to customers.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Asked customers questions to determine, verify and solve common problems.
- Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Increased customer retention rates through consistent delivery of outstanding service experiences.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Client Advisor
RBC Bank
Thompson, MB, Canada
06.2022 - 12.2022
- Provided excellent customer service to Customers attending bank
- Provided support in a very professional, empathetic manner
Educational Assistant
School District of Mystery Lake
Thompson, MB, Canada
01.2021 - 01.2022
- Provided care, taught new skills and helped with daily basic needs in the schools
- Was able to provide support in a very professional patient manner
- Used problem solving and mood relaxing skills to provide a calm, happy learning environment
Bookkeeper
Kiddies Northern Pre-School
Thompson, MB, Canada
01.2020 - 01.2021
- Entered data including expenses and revenues, using SAGE software
- Ensured accuracy to avoid any errors
Education
Business Administration Accounting Diploma -
University College of the North
Thompson, BCBachelor of Science Degree -
Guru Nanak Dev University
IndiaVirtual Assistant Course -
CanScribe Career College
BCSkills
- Excellent written and communication skills
- Fluent in English
- Gmail
- Outlook
- Ability to learn new systems and processes quickly
- Organizational skills
- Efficiency
- Administrative skills
- Client reading skills
- Ability to work effectively alone
- Teamwork
- Strong working relationship with co-workers
- Accounting
- Bookkeeping
Languages
English
Professional Working
Timeline
Customer Experience Associate
Scotiabank
12.2024 - 05.2025
Client Advisor
RBC Bank
06.2022 - 12.2022
Educational Assistant
School District of Mystery Lake
01.2021 - 01.2022
Bookkeeper
Kiddies Northern Pre-School
01.2020 - 01.2021
Business Administration Accounting Diploma -
University College of the North
Bachelor of Science Degree -
Guru Nanak Dev University
Virtual Assistant Course -
CanScribe Career College