Shreya Thotapally
Calgary,AB
Summary
Accomplished Post Office Clerk at Sobeys, renowned for exceptional customer service and precision in handling financial transactions. Leveraged problem-solving skills and interpersonal communication to enhance customer satisfaction and streamline operations. Excelled in a team-oriented environment, significantly contributing to workplace efficiency and compliance with postal regulations. Demonstrated a blend of organizational prowess and adaptability. Eagerly seeking an opportunity as a Catering Server to transition into the Hospitality field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Post Office Clerk
Sobeys
09.2022 - Current
- Delivered exceptional service to customers by answering inquiries, resolving issues, and providing information about postal services and rates. Consistently received positive feedback for friendliness and efficiency.
- Managed sorting and the delivery of mail and packages with accuracy and attention to detail. Ensured timely distribution and adhered to postal regulations.
- Maintained accurate records, and processed transactions using postal software systems. Handled cash, checks, and credit card transactions securely and accurately.
- Addressed and resolved customer concerns and issues efficiently, ensuring customer satisfaction and loyalty.
- Worked collaboratively with colleagues to maintain a productive and positive work environment. Assisted in training new employees and provided guidance as needed.
- Completed paperwork with great attention to detail and accuracy, ensuring all forms and documents were properly filled out and filed in accordance with postal regulations and procedures.
Education
Hospitality And Tourism Management Diploma Program - Event Management
Southern Alberta Institute of Technology
Calgary, AB08.2025
Skills
- Problem-Solving
- Attention to Detail
- Cash Handling Expertise
- Multitasking Abilities
- Effective Interpersonal Communication
- Adaptability and Flexibility
- Decision-Making
- Active Listening
- Organized
- Self Motivated
- Team Player
Languages
English
Native or Bilingual
Certification
- WHMIS Certification
- ProServe Liquor Staff Training Certificate
- Food Sanitation and Hygiene - Certificate of Achievement
- White Hat Academy - Ultimate Host Certificate of Achievement
Timeline
Post Office Clerk
Sobeys
09.2022 - Current
Hospitality And Tourism Management Diploma Program - Event Management
Southern Alberta Institute of Technology
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