Shivani Dave
Summary
Focused on improving policies and procedures, increasing patient satisfaction and optimizing workflow in busy medical practices. Excellent administrator with top-notch communication, planning and team leadership skills. Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 2+ years of related experience, diligent nature and expertise in electronic records management.
Overview
11
11
years of professional experience
Work History
Medical Office Admin
Newlife Fertility Clinic
04.2023 - Current
- Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Strengthened relationships with vendors and suppliers, negotiating favorable contract terms for medical supplies and services.
- Verified benefits and worked with insurance companies to obtain payments.
- Effectively managed Emails and phones in timely manner and solved issues and concerns of patients.
Medical Office Admin
Waterloo Walkin Clinic
03.2022 - 04.2023
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Assisted with Medical coding and billing tasks.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Communicated with patients, ensuring that medical information was kept private.
- Maintained and updated patient charts for accurate and current medical histories.
- Carried out office duties utilizing data entry skills in framework of medical database.
- Performed various administrative tasks by filling, copying and faxing documents.
Branch Manager
Pay2day Solutions
09.2018 - 02.2022
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Monitored Cash drawers in multiple check out stations and maintained adequate cash supply
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming and positive experience.
- Handled Payroll and staff scheduling.
Receptionist
Shalby Hospitals - Multi Specialty Hospital
03.2013 - 02.2018
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Operated multi-line telephone system to answer and direct high volume calls.
- Sorted and delivered mails,and packages to correct staff members and departments.
- Scheduled, co-ordinate's and confirmed meetings and appointments.
- Collected room deposits, fees and payments.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Diploma in Medical Office Administration - Medical Admin
CJ Health Care College
Toronto06.2022
MBA - Marketing
Mahatma Gandhi University
INDIA01.2015
Bachelor in Commerce -
P.D Pandya College
INDIA03.2013
Skills
- MS Office
- Problem- Solving Skills
- Office Procedures Understanding
- Customer Service
- Appointment Setting
- Collections Experience
- Understanding of Medical Terminology
- Medical Records Management
- Managing Patient Records
- Ability to work under pressure
- Attention to Detail
- Electronic Health Records Familiarity
Languages
English
Full Professional
French
Elementary
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Medical Office Admin
Newlife Fertility Clinic
04.2023 - Current
Medical Office Admin
Waterloo Walkin Clinic
03.2022 - 04.2023
Branch Manager
Pay2day Solutions
09.2018 - 02.2022
Receptionist
Shalby Hospitals - Multi Specialty Hospital
03.2013 - 02.2018
Diploma in Medical Office Administration - Medical Admin
CJ Health Care College
MBA - Marketing
Mahatma Gandhi University
Bachelor in Commerce -
P.D Pandya College
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