KAMIA STUBBS
Ajax,On
Summary
Attention: Human Resources I am applying for the above noted position with your organization, after seeing the posting on your website.
The attached resume outlines in detail my qualifications for this position. My experience working as Administrator/Customer Service Representative has afforded me the opportunity to sharpen my skills and talents within the field.
My clerical and organizational skills are exemplary when utilizing my strengths in office administration, research and correspondence preparation. I would enjoy focusing on educating myself with the policies and procedures within your company and will be instrumental in this role with your organization. In addition to my work experiences, I also have a Diploma as a Medical Office Administrator.
This is an indication that im a well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering more the five years of related experience, diligent nature and expertise in electronic records management, and reflection of my commitment to hard work, strong communication skills and decision-making abilities.
This educational experience has also assisted me greatly in the office environment and assists me in creating high quality written correspondence. Thank you for your time and consideration.
Sincere Regards,
Kamia Stubbs
Overview
10
10
years of professional experience
Work History
Medical Office Admin
Jack Nathan Health Pediatrician Clinic
Oshawa, ON
11.2021 - Current
- Greet visitors and patients at reception desk as they arrived and provide high quality service.
- Managing switchboard incoming calls, screen and redirect calls.
- Maintaining electronic and hard copy filing system.
- Submit OHIP billing for patients that have coverage.
- Prepare Vaccinations for the doctor's patient.
- Collected and documented patients medical information such as height, weight, and temperature.
- Prepare lab requisitions and diagnostic testings to be picked up.
- Respond to patients inquires in a courteous and empathetic manner.
- Maintain attention to details for patients medical records. Scan and file documents into patients charts.
- Maintain Internal, outgoing referrals , and Correspond with referring MD’s.
- Complete Covid-19 Screening upon arrival.
- Scheduled, rescheduled and cancelled appointments for patients.
- Received, recorded and filed medical payments by check, cash and credit card.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Reviewed and sent medical records to other physicians upon request.
- Aided with prescription refill requests.
- Managed appointments, registrations and patient relations in busy office.
- Coordinated luncheons with Pharmaceutical Representatives.
Optometrist Assistant/Office Manager
Kodak Lens Vision Center
Ajax
09.2017 - 01.2021
- Scheduling and rescheduling appointments and meeting
- Managing switchboard incoming calls, screen and redirect calls
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Schedule and coordinate meetings, including room booking and catering
- Maintain mail and internal email distribution/contact lists
- Greet visitors at reception
- Maintaining electronic and hard copy filing system
- Assisting with the preparation and mailing of invoices and cheques
- Assists in collecting and organizing financial information for budget preparation
- Monitor visitor access and maintain security awareness
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Medical Office Assistant/Receptionist
Sutherland Chan Massage Clinic
Toronto, ON
06.2012 - 06.2016
- Scheduling and rescheduling appointments and meetings / Switchboard incoming calls, screen and redirect calls
- Schedule and coordinate meetings, including room booking and catering Schedule travel and hotel reservations
- Maintain mail and internal email distribution/contact lists
- Greet visitors at reception
- Maintaining electronic and hard copy filing system
- Assisting and preparing mailing of invoices and cheques
- Assists in collecting and organizing financial information for budget preparation Monitor visitor access and maintain security awareness
Reception/Assistant Administrator
Sotheby's International Realty
Ajax, ON
03.2011 - 06.2013
- Manage the collection of applications for mortgages, loans and rental property
- Provide customers with information on listings and mortgage rate
- Prepared expense reports, visa reconciliations and mail courier services Collect and process payments and reconcile payments with transactions
- Provided support to customers in completing applications and forms
- Scanned documents, hard copy and electronic filing
- Prepared expense reports, visa reconciliations and mail courier services
- Communicated with clients professionally about schedule payments
- Responsible answering and checking voicemails while multi-tasking in a fast pace environment to meet registration deadline
- Organized special events by maintaining contact list, invoicing and conference material with maintaining database and filing systems
Education
Diploma - Medical Office Administration
Trios College
2010
Skills
- QUALIFYING SKILLS
- Preparations
- Excellent written, verbal communication and conflict resolution skills
- Excellent computer skills in Microsoft Office and MAC: Word, Power Point, Excel, Lotus
- Positive, professional effective team member that works well with co-workers or
- Independently demonstrating exceptional interpersonal skills
- Proven ability to be organized at all times with exceptional ability to multitask
- Excellent telephone etiquette and able to interact with others in a polite and helpful manner
- Applying client relations and customer service
- Fast-paced environment
- Encryption Software
- Computerized Time Management Systems
- Patient Relations
Timeline
Medical Office Admin
Jack Nathan Health Pediatrician Clinic
11.2021 - Current
Optometrist Assistant/Office Manager
Kodak Lens Vision Center
09.2017 - 01.2021
Medical Office Assistant/Receptionist
Sutherland Chan Massage Clinic
06.2012 - 06.2016
Reception/Assistant Administrator
Sotheby's International Realty
03.2011 - 06.2013
Diploma - Medical Office Administration
Trios College
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