Sherelle De Gannes
Toronto,ON
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Goal-driven polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
3
3
years of professional experience
Work History
Inbound Sales Representative
Singlepoint Group International
Toronto, Canada
10.2022 - 10.2023
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Worked with multiple means of communication within fast-paced environment.
- Trained and coached new representatives regarding daily duties through shadowing, reverse
shadowing and role-playing. - Exceeded productivity targets and sales goals by 95%.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Remodeled sales techniques to successfully sell and upsell services to new and existing clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making , to understand needs and resolve issues.
- Documented details of calls and customer interactions.
Marketing Manager
House of Kicks
Port-of-Spain, Trinidad And Tobago
07.2020 - 07.2022
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Formulated and launched marketing and promotional campaigns to maximize profits.
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
- Planned advertising campaigns for online, print and other mediums.
- Coordinated marketing events for showcasing product and service offerings.
- Managed workflow between staff, coordinating documents, planning, and creative material
distribution. - Created company brand messaging, collateral materials, customer events, promotional strategies,
and product commercialization. - Utilized market trends and target audience statistics to effectively and appropriately market
products. - Worked with graphic designers and writers to establish theme and tone for content.
Social Media Manager
Island House
Arima, Trinidad And Tobago
09.2021 - 05.2022
- Developed and implemented social media strategies to align with business goals.
- Directed social media and digital marketing strategy and initiatives to promote brand building, customer retention and revenue-focused activities.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Monitored online presence of the company's brand to engage with users and strengthen customer
relationships. - Analyzed and reported social media and online marketing campaign results.
- Increased customer engagement through social media.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Administered marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant
posts. - Fostered relationships with influencers to grow the reach of the company and create wider
visibility. - Managed relationships with third-party vendors and suppliers to establish timely delivery of
services.
Education
Honours Bachelor of Behavioural Psychology - Clinical Psychology
Seneca College
Toronto, ON07.2026
Psychology - Clinical Psychology
University of The West Indies
St. Augustine, Trinidad And TobagoSkills
- Strategic planning
- Time Management
- Bookkeeping
- Excellent Communication and Interpersonal Skills
- Data Processing
- Highly Adaptable
- Customer relationship management
- Innovation and Creativity
- Detail-Oriented
- Flexible
- Decisive
- Critical Thinking
- Influencer outreach and collaboration
- Multitasking and Prioritization
- Ability to act with Empathy and Compassion
- Problem-Solving
- Portfolio Management
- Documentation and Reporting
- Risk Mitigation
- Excel Proficiency
Languages
French
Professional
Spanish
Professional
Timeline
Inbound Sales Representative
Singlepoint Group International
10.2022 - 10.2023
Social Media Manager
Island House
09.2021 - 05.2022
Marketing Manager
House of Kicks
07.2020 - 07.2022
Honours Bachelor of Behavioural Psychology - Clinical Psychology
Seneca College
Psychology - Clinical Psychology
University of The West Indies
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