Summary
Work History
Skills
Timeline
Generic

Paul Paraszczak

Toronto,Canada

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Work History

Sales and Customer Service Associate

SinglePoint Group International Inc
Scarborough, ON
  • Completed 100+ inbound and outbound calls per day to provide information about products, services, and promotions
  • Documented conversations with customers to track requests, problems and solutions
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency
  • Trained numerous new employees in procedures and sales in order to maximize performance.

Customer Support Associate

Teleperformance
Toronto, ON
  • Provided IT and software trouble-shooting support
  • Provided high level of quality control, eliminating downtime to maximize revenue
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Performed complete phone erasures and factory resets, debugged problems and refurbished devices
  • Reduced downtime, authorizing diagnosis and managing equipment repair and replacement
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities
  • Enhanced client retention by driving product benefits and features and preferred supplier information delivery around client needs.

Charity Worker

TNI THE NETWORK INC
Toronto, ON
  • Raised donations through the means of face-to-face marketing
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Invested time with potential donors while building rapport to generate new business and partnership
  • Trained employees on how to build rapport and other various techniques to help them succeed with closing off with benefactors
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues.

Skills

  • Strong Communication skills
  • Excellent leadership skills
  • Adaptive team player
  • Dependable and reliable

Timeline

Sales and Customer Service Associate

SinglePoint Group International Inc

Customer Support Associate

Teleperformance

Charity Worker

TNI THE NETWORK INC

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Paul Paraszczak