Mohit Dahiya
Brampton,ON
Summary
Dedicated and dynamic customer service expert with over 5 years of experience effectively handling customer complaints and facilitating conflict resolution. Proficient in presentation abilities and slide DEX to foster client connections across industries. Skilled in client services, communication, project management, and relationship building for successful outcomes.
Overview
9
9
years of professional experience
Work History
Customer Sales and Service Expert
Singlepoint Group International Inc
04.2022 - Current
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Handled calls promptly and with courteous professionalism.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
Assistant Operations Manager
Meridian Security Solutions
01.2022 - 03.2024
- Scheduling guards to multiple condominium properties.
- Maintain the balance sheet and communicate with security clients to enhance business.
- Operate company software for picking up calls from clients and guards using Microsoft PowerPoint.
- Trained and guided team members to maintain high productivity and performance metrics.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Security Supervisor
Sword Security
07.2020 - 01.2022
- Developed security strategies, implemented security procedures, and supervised security officers and guards.
- Collaborated with department managers to determine security needs.
- Coordinating responses to emergencies and alarms, as well as compiling incident reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored and approved access control systems for accessibility to authorized personnel.
Mobile Patrol Supervisor
SSG NEXUS Security Group Ltd.
05.2019 - 07.2020
- Professional Trained K-9 Handler in site where K-9 services were required.
- Dispatched and answered all phone calls from site guards, mobile and SSG Nexus Security clients.
- Made sure all SSG Nexus guards were in compliance with the Ministry Standards.
- Utilized all given tools (Phone and Tablets) for emailing and texting guards, the mobile team, and clients.
Concierge Front Desk (Part Time)
SSG NEXUS Security Group Ltd.
06.2017 - 04.2019
- Enforced access control and assured that only authorized personnel enter the building.
- Provided customer service for residents, visitors, and/or guests.
- Writing accident and incident reports for any suspicious activities or safety hazards.
- Responding to calls for assistance and maintained constant surveillance of assigned areas.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Chemical Engineer Intern
Tech Mahindra
05.2016 - 04.2017
- Created PowerPoint presentation showing the different driver regulations, to help visualize the data found.
- Traveled to work sites and locations to learn about project needs and design.
- Collaborated cross-functionally with business users, project managers to achieve elegant solutions.
- Design and develop a platform using various configuration management technologies.
- Researched and developed novel manufacturing processes to reduce production time.
- Oversaw solution mixing, distillation, drying, and containment processes.
Education
Post Graduate Certificate - Project Management
Conestoga College
Kitchener, Ontario04.2019
Post Graduate Certificate - Cosmetic Science
Seneca College
Toronto, Ontario04.2018
Bachelor’s in technology (BTech) - Chemical Engineering
DCRUST University
05.2016
Skills
- C programming
- C programming proficiency
- Java SE proficiency
- ASPN expertise
- Experience with Microsoft Windows
- Linux systems management
- Web page markup
- Proficient in JavaScript
- Experienced with Adobe Flash CS4
- Sales management
- Data presentation expertise
- Data accuracy enhancement
- Python programming
- SQL query optimization techniques
- Skilled in using Tableau
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed multiple projects simultaneously, delivering each one on time and within budgetary parameters.
- Verified conversion to materials at a lower cost, resulting in an overall savings of $50,000.
Professional Skills And Interests
C, C++, J2SE, ASPEN, Microsoft Windows Operating System, Linux, HTML, JavaScript, Adobe Flash CS4, SPORTS, TECHNOLOGY, INNOVATION, TRAVEL
Achievements And Extracurricular
- FOUNDER | FITNESS EQUIPMENTS | E-COMMERCE, 06/01/14, 11/30/16, Delhi, India, Developed an online retail business with over 2000$ per month in sales, responsible for negotiations with Chinese suppliers, marketing on Amazon and google (using Pay Per click Ads) and pricing strategies., Managed efficiently inventory of 900+ units and communicated with Amazon customers on an ongoing basis, achieved 95% positive feedback ratings and item return rate less than 2%.
- CRICKET PLAYER | MADANLAL CRICKET ACADEMY, 01/01/08, 04/30/17, Delhi, India, Created and recruited people to form a 15-players team, dealt with sponsors and money management, persevered in each situation to win the most games possible winning the title champions in 2009, 2014, 2015., Improved my leadership to keep the team together getting me the captain armband for the last two years.
Languages
English
Timeline
Customer Sales and Service Expert
Singlepoint Group International Inc
04.2022 - Current
Assistant Operations Manager
Meridian Security Solutions
01.2022 - 03.2024
Security Supervisor
Sword Security
07.2020 - 01.2022
Mobile Patrol Supervisor
SSG NEXUS Security Group Ltd.
05.2019 - 07.2020
Concierge Front Desk (Part Time)
SSG NEXUS Security Group Ltd.
06.2017 - 04.2019
Chemical Engineer Intern
Tech Mahindra
05.2016 - 04.2017
Post Graduate Certificate - Cosmetic Science
Seneca College
Bachelor’s in technology (BTech) - Chemical Engineering
DCRUST University
Post Graduate Certificate - Project Management
Conestoga College
Similar Profiles
Paul ParaszczakPaul Paraszczak
Sales and Customer Service Associate at SinglePoint Group International IncSales and Customer Service Associate at SinglePoint Group International Inc
Dhara PatelDhara Patel
Accounts Receivable Agent at SinglePoint Group InternationalAccounts Receivable Agent at SinglePoint Group International
Sherelle De GannesSherelle De Gannes
Inbound Sales Representative at Singlepoint Group InternationalInbound Sales Representative at Singlepoint Group International
Jatin BansalJatin Bansal
Security Guard at Magnum Protective ServicesSecurity Guard at Magnum Protective Services
ALACHO LEANA COATESALACHO LEANA COATES
Operations Controller at GucciOperations Controller at Gucci