Gursewak Singh
Dartmouth,NS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Technical Support Advisor
Concentrix Technologies Services Canada Limited
05.2022 - Current
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Contributed to an increase in positive customer reviews by consistently delivering exceptional service and support.
- Responded to customer inquiries and provided technical assistance over phone.
- Managed high levels of call flow and responded to technical support needs.
Customer Service Expert
Speedy Transport
09.2021 - 01.2022
- Provided primary customer support to internal and external customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Implemented data analysis techniques to identify trends and improve the effectiveness of customer service strategies.
- Created and maintained detailed database to develop promotional sales.
IT Technician
Any Global Corporation
04.2021 - 08.2021
- Maintained office PCs, networks and mobile devices.
- Offered assistance in implementing and developing training programs.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
Education
Diploma - Micro Computers And Networking Systems
Herzing College
Montréal, QC03.2021
Diploma - Computer Science
Khalsa College Bathinda
Punjab India04.2018
Skills
Interpersonal skills, analytical ability, problem solving abilities, communication skills, and managerial experience are all crucial skills which I highly possess
Excellent communication and presenting abilities Extensive familiarity with Microsoft Office (Word, Excel, and PowerPoint) and Google Analytics, as well as making presentations and writing research papers
Excellent interpersonal and relationship-building abilities, as well as the ability to collaborate with individuals from various cultures and backgrounds
Superior management and customer service abilities In fast-paced work contexts, uses critical thinking and smart time management to efficiently deal with consumers
Languages
English
Full Professional
Timeline
Technical Support Advisor
Concentrix Technologies Services Canada Limited
05.2022 - Current
Customer Service Expert
Speedy Transport
09.2021 - 01.2022
IT Technician
Any Global Corporation
04.2021 - 08.2021
Diploma - Micro Computers And Networking Systems
Herzing College
Diploma - Computer Science
Khalsa College Bathinda
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