Isaac Boakye
Halifax,NS
Summary
Self-starting and resourceful Web Developer student with experience implementing front-end and back-end coding. Astute and always-learning designer of user interactions on websites and databases that are sound and easy to use. Proven problem-solver with solid grounding in data-driven applications and concepts. Communicates clearly with technical and non-technical team members and promotes drive for customer service.
Overview
18
18
years of professional experience
Work History
Team Manager
Concentrix Technologies Services Canada Limited
08.2022 - Current
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
Tax Professional
H & R Block Tax Services
01.2023 - 05.2023
- Increased client satisfaction by providing timely and accurate tax preparation services.
- Streamlined tax filing processes for improved efficiency and accuracy.
- Resolved complex tax issues with thorough research and effective communication.
- Assisted clients in identifying potential tax savings through extensive knowledge of deductions and credits.
- Reduced audit risks by maintaining thorough documentation and ensuring compliance with CRA regulations.
Quality Evaluator
Concentrix Technologies Services Canada Limited
08.2021 - 08.2022
- Enhanced product quality by implementing thorough evaluation processes and identifying areas for improvement.
- Reduced customer complaints by conducting regular audits and addressing identified issues proactively.
- Streamlined quality evaluation procedures, resulting in increased efficiency and reduced processing time.
- Collaborated with cross-functional teams to ensure consistent quality standards across all departments.
Senior Technical Support Advisor
Concentrix Technologies Services Canada Limited
01.2018 - 08.2021
- Increased customer satisfaction by resolving complex technical issues promptly and efficiently.
- Developed comprehensive knowledge base articles, reducing repeat customer inquiries and improving self-service options.
- Managed high-priority incidents, ensuring timely resolution and communication with stakeholders.
- Served as a liaison between customers and engineering teams, facilitating effective communication and swift problem resolution.
- Provided remote support to clients worldwide, demonstrating adaptability in working across various time zones and cultural contexts.
Senior Warehouse Analyst
Amaja Tubular Services Limited
03.2018 - 06.2018
- Improved warehouse efficiency by implementing data-driven solutions and optimizing storage layouts.
- Reduced order processing time by streamlining inventory management processes and enhancing communication between departments.
- Developed comprehensive reports for management, highlighting key trends and potential areas for improvement within the warehouse operations.
- Managed budgets effectively while maintaining adequate inventory levels to meet demand without compromising on efficiency or service quality.
Senior Industrial Management Analyst
Amaja Tubular Services Limited
11.2016 - 03.2018
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Reduced costs for the organization by identifying areas of improvement and recommending cost-saving measures.
- Enhanced decision-making capabilities with thorough research, data analysis, and presentation of findings to stakeholders.
- Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
Sales Engineer
AOS Orwell Ghana Limited
10.2012 - 09.2015
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
- Conducted market research to identify emerging trends and opportunities for growth, informing product development strategies.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
Drilling Engineer
Hess Ghana Exploration Limited
09.2011 - 10.2012
- Optimized drilling operations for enhanced safety and minimal environmental impact.
- Reduced non-productive time by conducting thorough pre-drilling assessments and planning.
- Developed comprehensive well designs to optimize production rates and reduce operational costs.
- Managed multidisciplinary teams for successful drilling projects, ensuring clear communication and collaboration.
- Provided technical support during rig operations, addressing challenges in a timely manner to minimize downtime.
Operations Assistant
Pekomesh Company Limited
06.2006 - 10.2011
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Expedited processing times through careful data entry and meticulous attention to detail in handling paperwork.
- Maintained positive vendor relationships through timely payments and clear communication on expectations and deadlines.
Education
Graduate Certificate - Full Stack Application Development
Nova Scotia Community College
Halifax, NS05.2024
Master of Science - Petroleum Engineering
University of Aberdeen
Aberdeen, Scotland -UK11.2016
Bachelor of Science - Petroleum Engineering
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana06.2011
Diploma - Business Management And Administration
Institute of Commercial Management
England, UK11.2008
Skills
- Nodejs Knowledge
- API Integration
- Back-end Development
- Database Management
- Cross-Browser Compatibility
- JavaScript Expertise
- Reactjs Proficiency
- Vuejs Understanding
- Responsive Design
- Front-end Frameworks
- JavaScript Programming
- Web Technologies: Jquery, Bootstrap
- Web and Application Servers
- Front-End Programming: HTML5, CSS3, AJAX
- Version Control Systems: Git, Github
- Google Analytics
- Wordpress
- User Support
Languages
English
Full Professional
Timeline
Tax Professional
H & R Block Tax Services
01.2023 - 05.2023
Team Manager
Concentrix Technologies Services Canada Limited
08.2022 - Current
Quality Evaluator
Concentrix Technologies Services Canada Limited
08.2021 - 08.2022
Senior Warehouse Analyst
Amaja Tubular Services Limited
03.2018 - 06.2018
Senior Technical Support Advisor
Concentrix Technologies Services Canada Limited
01.2018 - 08.2021
Senior Industrial Management Analyst
Amaja Tubular Services Limited
11.2016 - 03.2018
Sales Engineer
AOS Orwell Ghana Limited
10.2012 - 09.2015
Drilling Engineer
Hess Ghana Exploration Limited
09.2011 - 10.2012
Operations Assistant
Pekomesh Company Limited
06.2006 - 10.2011
Graduate Certificate - Full Stack Application Development
Nova Scotia Community College
Master of Science - Petroleum Engineering
University of Aberdeen
Bachelor of Science - Petroleum Engineering
Kwame Nkrumah University of Science And Technology
Diploma - Business Management And Administration
Institute of Commercial Management
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