ARUN PRASI
44 Worthington Avenue Winnipeg,MB
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
3
3
years of professional experience
Work History
Senior Technical Support Advisor
Concentrix Technologies Services (Canada) Limited
Winnipeg, MB
10.2020 - 06.2022
- Provides the most technical advanced support by handling complex customer cases, while under minimal supervision
- Respond to escalated and unresolved calls, and questions from less experienced Technical Support Advisors
- Identify, investigate, research and provide resolution on user questions and problems; including hardware,
software, networking, or other designated client products - Extensive knowledge of the organization, products, and/or services is required
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to
customers or other parties as needed - Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements; probe for understanding
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Provide a high level of technical support via telephone and/or other electronic mediums for a major product
category up to 5% of assigned shift, provide guidance to Support Professional in problem solving and using
resources up to 5% assigned to shift - Coach and train support professionals in technical skills, customer service, and applicable processes, assist with support professional technical development by evaluating the performance and providing appropriate feedback, act as an escalation point in the absence of a team leader
- Provide reporting analysis as necessary
Digital Marketing Executive
Meena Gems & Jewels
Kuala Lumpur, Malaysia
06.2017 - 04.2018
- Conducting marketing campaigns
- Extensive experience performing customer service to customers
- Committed to providing total quality services.
- Online sales and services to customers.
Collecting customer information and record it for documentation. - Advertisement creation with Photoshop and Adobe premiere.
- Designing posts for social media and other platforms.
- Submitting weekly report for the sales and services.
- Managing social medias platforms and updating team with the improving strategies.
- Technical assistance for the team. (system issues , installation and software)
Business Development Executive
Hightrax Builders and Developers Private Ltd
Ernakulam, India
08.2016 - 04.2017
- Oversee the sales process to attract new clients.
- Design market research questionnaires.
- Prepare reports, research papers & articles.
- Work with senior team members to identify and manage risks.
- Plan & develop E-commerce strategies.
- Maintain fruitful relationship with clients and address their needs effectively.
- Conduct surveys and analyze data on the buying habits and preferences of wholesale & retails customers.
- Research and Identify new market opportunities.
- Evaluate customer service and store environments
- Foster a collaboration environment within the organization
Education
Post Graduate Diploma - Digital Marketing
Confederation College of Applied Arts And Technology
Thunder Bay, ON08.2020
Master of Arts - Human Resources And Marketing
Bangalore University
India06.2016
Bachelor in Engineering - Civil Engineering
Anna University
Chennai, India.04.2014
Skills
- Excellent communication skills
- strong analytical skills
- highly dedicated with a positive approach
- Ability to work in a team
- Ability to multi-task in a high placed environment
- Ability to work under stress
- Easy to approach
- MS office
- Photoshop
- Adobe premiere
- Technical support (phones and computers)
Timeline
Senior Technical Support Advisor
Concentrix Technologies Services (Canada) Limited
10.2020 - 06.2022
Digital Marketing Executive
Meena Gems & Jewels
06.2017 - 04.2018
Business Development Executive
Hightrax Builders and Developers Private Ltd
08.2016 - 04.2017
Post Graduate Diploma - Digital Marketing
Confederation College of Applied Arts And Technology
Master of Arts - Human Resources And Marketing
Bangalore University
Bachelor in Engineering - Civil Engineering
Anna University
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