Summary
Skills
Work History
Education
Certification
Overview
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Harmandeep Kaur

Edmonton,AB

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

  • Enthusiastic person with positive attitude
  • Excellent leadership, motivation, and communication skills
  • Adaptable to any work environment
  • Energetic, positive, hardworking, honest, and self-motivated
  • Excellent communication and writing skills as well as the ability to motivate others
  • Experience in building effective working relationships with students, staff, and management
  • Versatile with Team as well as independent work environment
  • 40 wpm typing speed
  • Eager to learn new things and a quick learner
  • Elaborative approach as well as analytical attitude
  • Good organizational skills
  • Multilingual: English, Punjabi, Hindi
  • Creating Teaching Materials
  • Classroom Instruction
  • Verbal and Written Communication
  • Critical analysis and Rational thinking
  • Microsoft Office
  • Content Writing And Editing
  • Positive Reinforcement Strategies
  • Technical Support
  • Customer Service
  • Software Development
  • Team Leadership
  • Hardware and Software Installation
  • Staff Training
  • Front end development
  • Html, CSS, javascript
  • IOS and MacOS troubleshooting

Work History

Senior Technical Support Advisor

Concentrix
12.2020 - 05.2023
  • Assist customer's product or services, identify, investigate and research and provide resolution to those
  • Troubleshoot basic and routine technical issues related to the product
  • Follow proper escalation path to resolve technical issues
  • Greeting customers in friendly, courteous and professional way
  • Listening attentively to the query and follow appropriate steps
  • Responded to customer inquiries and provided technical assistance over phone
  • Offered assistance in implementing and developing training programs.

IELTS Trainer, Content Developer and Recruiter

Saviour Education Abroad
01.2018 - 03.2020
  • Taught IELTS (G.T) including spoken English to the students
  • Marking and providing appropriate feedback to the students
  • Attended walk-ins and telephonic queries for IELTS & PTE
  • Done Administrative work such as maintaining records of students, their fees, scores in mock tests and overall performance of students
  • Developed writing task 1 and writing task 2 questions as well as answers without any plagiarism
  • Prepared original listening module by getting extracts from different sources
  • Developed Reading and speaking modules in a similar fashion without any plagiarism.
  • Created teaching materials and developed engaging lesson plans for IELTS Modules.
  • Interviewed and recruited various candidates to fill different positions in the company.

Administrator and Recruiter

Nand Isher Trading Company
01.2017 - 01.2019
  • Answered and directed phone calls
  • Organized and scheduled appointments of different clients
  • Developed and maintained a proper record of the lot to be delivered in time
  • Maintained client contact lists
  • Provided general support to visitors
  • Maintained record of banking details such as cheque and other upcoming and incoming payments
  • Kept record of different bills to be cleared in time.

Vocational Lecturer Maths

Jiwan Lal Professional College
01.2013 - 01.2018
  • Teaching Degree level students the subject of “Business mathematics”, included in the curriculum, according to University instructions and in stipulated time frame
  • Preparing and Delivering Lesson to the students through class lectures, written assignments and power point presentations to improve their proficiency in topic
  • Organizing workshops and seminars quarterly to provide the practical knowledge of Mathematics among the students
  • Prepare relevant teaching materials related to the topic
  • Prepare and monitor the performance report of students on monthly basis
  • Supervise and assist independent and group projects given at different time intervals for assessment basis
  • Preparing question banks, organize terminal examinations and maintain award lists as per the instructions of University
  • Design special lectures for the low performing students in order to impart basic strength of the subject
  • To monitor attendance performance of the students on regular basis
  • Counsel and motivate the students for hard work and maintain consistency
  • Mentor the students for their career and provide guidance for their brighter future.

Online Tutor and Content Editor

Top Careers and You Ludhiana
01.2014 - 01.2015
  • Taught Mathematics to UK students of grade 4 to grade 6
  • Motivated students to understand mathematics in an interactive way
  • Excelled in a challenging task of converting facial gestures into vocal pitch to engage children into learning the topic in a more friendly way
  • Edited mathematics questionnaires and created full length answers for unanswered question banks for different competitive level examinations.

Education

Bachelor of Science - Science

Panjab University
Chandigarh
09.2007

PGDCA - Information Technology

Khalsa College For Women
Ludhiana
06.2008

Bachelor in Education - Education

Panjab University
Chandigarh
06.2009

Master's in Education - Education

Panjab University
Chandigarh
2010

MBA - Business

Guru Nanak Dev Engineering College
Ludhiana
2012

Full Stack Web Development - Web Development

Robertson College
Edmonton, AB
11.2023

Certification

Introduction to Front End Development by Meta

Overview

10
10
years of professional experience
1
1
Certificate

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