Kevin Prashad
Tech/Sales Advisor
Ajax,ON
Summary
Experienced technical support advisor with a strong background in sales and marketing, along with extensive experience as a store manager. Passionate about sports and leveraging expertise to drive customer satisfaction and increase revenue. Proven track record of successfully resolving technical issues, driving sales growth, and leading teams to achieve operational excellence. Excited to bring unique blend of technical skills and sales acumen to a dynamic organization in need of a versatile professional.
Overview
16
16
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Senior Technical Support Advisor
TRANSCOM - APPLE
Toronto, Ontario
03.2023 - Current
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Delivered exceptional service by empathizing with customers concerns and resolving their problems quickly and accurately.
- Improved overall user experience by providing personalized assistance based on individual client needs.
- Continuously sought opportunities to enhance personal knowledge and skills through attending industry conferences, webinars, and ongoing training sessions.
- Enhanced team productivity by providing mentoring and training to junior technical support advisors.
Store Manager
GLENTEL (WIRELESS ETC.)
Toronto, Ontario
01.2017 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Assisted with marketing and department visibility efforts.
Sales Representative
Rogers Communications
Ajax, Ontario
01.2015 - 12.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased sales performance through targeted marketing campaigns and product promotions.
Customer Service Representative
PING Canada
Oakville, Ontario
06.2009 - 09.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted with setting up demo days at various locations along with club fitting for clients
Education
Bachelor of Commerce -
RYERSON UNIVERSITY
Toronto, ONBusiness Administration -
CENTENNIAL COLLEGE
Toronto, ONCCNA - Cisco Certified Network Associate
Skills
Excellent verbal and written communication skills
Outstanding customer service skills
Ability to work in a fast-paced environment
Strong proficiency with PC technologies such as Excel, Word, Access
Strong team player
undefinedCertification
CCNA - Cisco Certified Network Associate
Timeline
Senior Technical Support Advisor
TRANSCOM - APPLE
03.2023 - Current
Store Manager
GLENTEL (WIRELESS ETC.)
01.2017 - 03.2023
Sales Representative
Rogers Communications
01.2015 - 12.2017
Customer Service Representative
PING Canada
06.2009 - 09.2015
Bachelor of Commerce -
RYERSON UNIVERSITY
Business Administration -
CENTENNIAL COLLEGE
CCNA - Cisco Certified Network Associate
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