Sharon B. Pierre
Toronto,Canada
Summary
Dynamic Patient Administrative Assistant with proven expertise at Sunnybrook Health Sciences Centre, excelling in patient registration management and referral coordination. Adept in Epic and Accuro, I deliver exceptional customer service while streamlining clinic operations. Recognized for effective problem-solving and communication skills, ensuring efficient patient flow and satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Administrative Assistant-Barzakay Clinic
Sunnybrook Health Sciences Centre
01.2025 - Current
- Facilitated smooth outpatient clinic operations by coordinating patient flow and activities.
- Completed referral intake processes, following up on missing patient information within deadlines.
- Scheduled various medical appointments and diagnostic tests while managing cancellations effectively.
- Processed a high volume of patient registrations in a dynamic multi-clinic setting.
- Collected primary demographics and billing information from patients as necessary for records.
- Addressed inquiries through phone calls and emails in a timely manner.
- Handled filing, sorting, and faxing of reports to ensure organized documentation.
Clinical Administrative Assistant-SDMA
Sunnybrook Health Sciences Centre
01.2024 - 01.2025
- Delivered high-quality customer service through daily operational support and administrative tasks.
- Scheduled and prepared clinic charts weekly, including retrieval of imaging and relevant reports.
- Registered and screened new referrals for triage, scheduling, and redirection as necessary.
- Coordinated, confirmed, and recorded both virtual and in-person appointments efficiently.
- Assisted patients with appointment rescheduling and addressed scheduling concerns promptly.
- Executed OHIP billing procedures accurately using MD billing software.
- Maintained and updated patient health records diligently.
Patient Service Representative
Cleveland Clinic Canada
03.2015 - 12.2023
- Facilitated patient registration, assisting numerous patients in-person, over the phone, and via email.
- Streamlined patient flow while providing proactive support for clinical teams during daily operations.
- Managed onboarding of administrative staff and ensured cross-departmental support as needed.
- Performed other duties as required to maintain operational efficiency.
Education
Diploma - Medical Office Administrator
Medix College
01-2010
Diploma - Travel, Tourism & Hospitality
Seneca College
01-2007
Skills
- Epic and Accuro proficiency
- SunnyCare and QuadraMed expertise
- Microsoft Office applications
- Calendar management and scheduling
- Customer service and support
- Problem solving strategies
- Oral and written communication
- Phone etiquette skills
- Referral coordination
- Patient registration management
Timeline
Patient Administrative Assistant-Barzakay Clinic
Sunnybrook Health Sciences Centre
01.2025 - Current
Clinical Administrative Assistant-SDMA
Sunnybrook Health Sciences Centre
01.2024 - 01.2025
Patient Service Representative
Cleveland Clinic Canada
03.2015 - 12.2023
Diploma - Medical Office Administrator
Medix College
Diploma - Travel, Tourism & Hospitality
Seneca College