Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Volunteer Experience
Timeline
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PRISCILLA LIRA ANDREWS

Toronto,Ontario

Summary

Results-driven Clinic Operations Manager with a proven track record at ZOE HEALTH LTD, focusing on streamlining workflows and enhancing efficiency. Expert in managing physician schedules and patient appointments using Accuro EMR, combined with strong medical billing skills. Demonstrated organizational acumen and technical proficiency led to significant improvements in administrative processes within fast-paced environments. Committed to further elevating operational excellence in healthcare settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Clinical Assistant | Administrative Officer

ZOE HEALTH LTD
Toronto, Ontario
11.2024 - Current
  • Managed scheduling for multiple physicians, ensuring seamless coordination of patient appointments and clinical activities.
  • Maintained patient records, processed referrals, and organized medical documentation with accuracy and confidentiality.
  • Provided administrative support for research projects, including the preparation of grant proposals and publications.
  • Processed medical billing (OHIP) and reconciled remittances, ensuring timely payments and accurate coding using Accuro.
  • Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.

Clinic Coordinator | Medical Officer

INTERNATIONAL SOS
Gombe, Nigeria
02.2022 - 07.2024
  • Supervised daily clinic operations, managing physician calendars, on-call schedules, and multidisciplinary team coordination
  • Ensured proper handling of patient information, including lab results, diagnostic reports, and clinical referrals
  • Spearheaded office organization initiatives, improving efficiency in patient registration and file management
  • Provided basic office management and organization, maintaining an updated inventory or supplies and equipment
  • Implemented administrative processes to enhance workflow and reduce delays in patient care

Research Coordinator | Medical Officer

CEDACREST HOSPITAL
Abuja, Nigeria
09.2020 - 01.2022
  • Oversaw administrative processes within a busy hospital setting, ensuring compliance with healthcare regulations
  • Managed physician schedules, booked surgical appointments, and facilitated interdepartmental communication
  • Assisted in the development of hospital policies and maintained databases for patient records and billing systems
  • Collaborated with medical teams to streamline administrative support for improved healthcare delivery

Education

Master of Public Health Management -

JAMES LIND INSTITUTE
Geneva, Switzerland
12.2022

Doctor of Medicine -

KHARKIV NATIONAL MEDICAL UNIVERSITY
Kharkov, Ukraine
06.2017

Skills

  • Administrative Office Management
  • Physician Scheduling & Calendar Management
  • Medical Billing (OHIP, Accuro)
  • Patient Appointment Coordination
  • Medical Terminology & Documentation
  • Research & Grant Proposal Assistance
  • Multitasking in High-Volume Clinics
  • Medical Record & Data Management
  • Proficiency in Microsoft Office (Excel, Word, Outlook)
  • Database Management Systems
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Accuro EMR & OHIP Billing Systems
  • Data Management & Patient Information Systems
  • Transcription & Dicta Typing
  • Medical terminology proficiency

Certification

  • Privacy Security Training for Health Care Providers Using the Provincial EHR, Ontario Health, 01/01/25
  • Advanced Cardiac Life Support (ACLS), American Heart Association, 10/01/23
  • Basic Life Support (BLS), American Heart Association, 10/01/23
  • The Telephone and Telemedicine in Clinical Medicine: An Instrument of Opportunity and Risk, Harvard Medical School, 04/01/20.

Accomplishments

  • Successfully streamlined scheduling processes, reducing patient wait times and improving physician availability.
  • Assisted in major research initiatives, ensuring timely and accurate documentation for grant applications.
  • Enhanced efficiency of clinic operations by implementing improved record-keeping systems and administrative workflows.

Volunteer Experience

  • St John the Compassionate Mission, Toronto, Ontario, 02/01/25, Present, Assist in meal preparation and distribution for the community.
  • RCCG Christ’s Tribe, Toronto, Ontario, 11/01/24, Present, Volunteer to serve meals to the community weekly.
  • Lafarge Ashaka Community Foundation, Nigeria, 03/01/24, 03/31/24, Volunteer to provide coaching and mentoring to young girls.
  • Global Humanity Initiative, Nigeria, 08/01/18, 01/31/21, Volunteer, Health outreach to internally displaced persons, providing free medical consultation & counselling.

Timeline

Clinical Assistant | Administrative Officer

ZOE HEALTH LTD
11.2024 - Current

Clinic Coordinator | Medical Officer

INTERNATIONAL SOS
02.2022 - 07.2024

Research Coordinator | Medical Officer

CEDACREST HOSPITAL
09.2020 - 01.2022

Master of Public Health Management -

JAMES LIND INSTITUTE

Doctor of Medicine -

KHARKIV NATIONAL MEDICAL UNIVERSITY
PRISCILLA LIRA ANDREWS