Shamae Miller-Chester
Toronto,ON
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Disability Case Manager
Sun Life Financial
07.2024 - Current
- Manage a high-volume caseload of 100+ plan members, maintaining detailed case files and ensuring timely updates, follow-ups, and service continuity.
- Assess employee eligibility for benefits, including short-term, long-term, and salary continuance disability benefits, ensuring policy compliance.
- Coordinate individualized recovery and return-to-work plans by implementing appropriate interventions and collaborating with healthcare providers, employers, and internal teams.
- Conduct comprehensive intake and follow-up interviews to collect relevant medical, occupational, and personal information for effective case planning.
- Evaluate medical and non-medical factors influencing recovery, workplace readiness, and overall well-being to support informed decision-making.
Disability Claims Administrator
Canada Life Assurance Company
09.2023 - 07.2024
- Preformed simple and complex short term and long term disability benefit calculations including, stat top ups, CPP and EI calculations, and over/underpayment calculations.
- Managed the timely processing and issuance of weekly, bi-weekly, and monthly disability benefit payments, ensuring accuracy and compliance.
- Handled claim inquiries through phone and email, addressing questions related to benefit calculations, payment details, and tax inquiries.
- Prepared and sent correspondence regarding claim closures, repayments, payment details for mortgage and tax purposes, and account updates.
Administrative Associate
CBI Health
11.2022 - 09.2023
- Analyzed and identified weekly and monthly revenue to ensure that it is balanced and accurate.
- Collaborated with WSIB, Extended Health and Auto Insurance companies regularly to verify mutual client information, treatment plans, and benefit coverage.
- Led monthly team meetings to address company discussion topics such as, Health and Safety and Performance Improvement.
- Managed weekly calendars for four clinicians, maintaining accurate appointment and cancellation records.
Education
Diploma (Expected 2026) - Business Administration - Human Resources
Centennial College School of Business
09.2023 - 04.2026
Diploma (2021) - Office Administration - Health Services
Centennial College School of Business
09.2019 - 04.2021
Skills
- Claims Analysis
- Benefits Adjudication
- Data Entry and Record Accuracy
- Client Communication
- Quality Assurance
- Confidentiality and Compliance
Certification
- Microsoft PowerPoint, Office 2016
- Microsoft Word, Office 2016
- Microsoft Office Specialist: Excel Associate, Office 2019
Timeline
Disability Case Manager
Sun Life Financial
07.2024 - Current
Diploma (Expected 2026) - Business Administration - Human Resources
Centennial College School of Business
09.2023 - 04.2026
Disability Claims Administrator
Canada Life Assurance Company
09.2023 - 07.2024
Administrative Associate
CBI Health
11.2022 - 09.2023
Diploma (2021) - Office Administration - Health Services
Centennial College School of Business
09.2019 - 04.2021