Nathalie Wiebe
Winnipeg,MB
Summary
A seasoned professional with extensive experience at Canada Life, I excel in disability case management and claims processing, showcasing strong organization and empathetic client advocacy. Achievements include enhancing interdepartmental collaboration and significantly improving client satisfaction through meticulous case evaluations and compassionate communication.
Experienced with managing disability cases and providing client support. Utilizes strong organizational skills and regulatory knowledge to ensure compliance and effective service delivery. Track record of building collaborative relationships with clients and multidisciplinary teams, leading to positive outcomes.
Overview
20
20
years of professional experience
Work History
Disability Case Manager
Canada Life
03.2020 - Current
- Collaborated with medical professionals to ensure timely and accurate assessments of clients'' disabilities and needs.
- Enhanced interdepartmental collaboration by facilitating open communication channels between various teams involved in disability case management processes.
- Conducted thorough investigations into clients'' work history, determining eligibility for disability benefits in each case.
- Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
- Oversaw successful transitions from short-term disability claims to long-term ones when necessary, ensuring continuity of care for clients facing extended periods out of work due to disabilities.
- Provided empathetic support to clients during their recovery process, fostering a positive environment conducive to healing.
- Evaluated client progress regularly, adjusting case management plans as needed to optimize results.
- Provided leadership, guidance and support to staff members.
Case Management Specialist
Canada Life
09.2008 - 03.2020
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Worked closely with Emergency Travel Assistance Company to assist clients during medical emergencies outside of their home province and outside of Canada.
- Worked closely with our Group Services Office for issues or concerns as a result of the medical emergencies
Claims Examiner
Canada Life
08.2005 - 09.2008
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
Education
Univers
Skills
- Disability knowledge
- Data collection
- Claims processing
- Strong organization
- Ethical practice
- Verbal communication
- Client advocacy
- Data verification
- Disability claims process
- Time management
- Problem-solving abilities
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Disability Case Manager
Canada Life
03.2020 - Current
Case Management Specialist
Canada Life
09.2008 - 03.2020
Claims Examiner
Canada Life
08.2005 - 09.2008
Univers
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