Itohan Osas

• Collaborated with medical professionals to ensure timely and accurate assessments of clients'' disabilities and needs.
• Served as a knowledgeable resource in disability-related matters for colleagues, contributing to a well-informed, high-performing team.
• Implemented an efficient system for tracking client milestones, ensuring timely interventions and follow-ups when necessary.
• Participated in ongoing professional development courses to stay abreast of industry trends and best practices in disability case management.
• Demonstrated exceptional customer service skills when communicating with clients and medical professionals, cultivating strong professional relationships that facilitated effective case management.
• Developed strong relationships with clients, offering personalized support throughout the entire claims process.
• Actively participated in professional development opportunities to stay current with industry trends, best practices, and emerging technologies related to short-term disability case management.

• Demonstrated strong team playing skills by organizing ‘Lunch and Learn’ meetings to share best practices,

including developing specialized services to integrate persons with special needs into recreational programs.

Consequently, this initiative was adopted by two other YMCA branches in Toronto.

• Applied awareness of diversity issues and the developmental characteristics of age groups in the planning

and implementation of recreational activities, involving various teaching methods such as story-telling, visual

and hands-on exercises.

• Achieved over 85% in final performance evaluation, supervisor commented “delivers recreational services

with integrity and stays current with legislation, such as confidentiality and children’s rights.”

• Kept systematic records with great detail, including participant registration forms and accident reports;

reported all health & safety concerns to management. Worked with children of varying age, interest, skill, and developmental levels.

• Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
• Led groups of children safely through variety of camp activities.
• Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

HIGHLIGHTS OF QUALIFICATIONS

• Two years of successful experience organizing and implementing events which motivate others to become

engaged participants in international development and change

• Solid academic background in international development, and well developed research skills (particularly in

quantitative and qualitative data collection analysis)

• Friendly and outgoing with exceptional ability to communicate and resolve conflicts; fluent in verbal and

written English and Spanish

• Possess an unconditional commitment to the work of social justice and enjoys collaborating with others in

multicultural, multidisciplinary teams Updated client documentation for accurate, compliant and current records.

• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.