Jovan Novakovic
Mississauga
Summary
Dynamic Disability Case Manager at Sun Life Financial with a proven track record in claims investigation and benefits analysis. Skilled in policy interpretation and fostering strong client relationships, I excel in problem-solving and communication, driving improved outcomes and client satisfaction. Committed to continuous professional development and optimizing case management strategies.
Professional with strong background in accident benefits claims management, adept at evaluating and processing complex cases. Skilled in negotiating settlements, assessing medical documentation, and ensuring compliance with industry regulations. Known for effective teamwork, adaptability, and results-driven approach that ensures reliable and timely resolutions.
Overview
7
7
years of professional experience
Work History
Disability Case Manager
Sun Life Financial
09.2024 - Current
- Provided empathetic support to clients during their recovery process, fostering a positive environment conducive to healing.
- Evaluated client progress regularly, adjusting case management plans as needed to optimize results.
- Participated in ongoing professional development courses to stay abreast of industry trends and best practices in disability case management.
- Developed and maintained comprehensive client records, ensuring easy access to relevant information for future case management needs.
- Assisted clients in identifying suitable vocational rehabilitation opportunities, maximizing their potential for reintegration into the workforce.
- Developed comprehensive case management plans for clients, resulting in improved outcomes and client satisfaction.
- Cultivated strong relationships with key stakeholders such as employers and physicians to facilitate the resolution of complex cases.
Accident Benefits Adjuster
Aviva Insurance
07.2022 - 09.2024
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Managed high caseloads effectively, prioritizing cases based on urgency and complexity while maintaining attention to detail.
- Evaluated medical records and consulted with healthcare providers to determine appropriate benefit amounts for clients.
- Contributed to company-wide initiatives aimed at improving adjuster productivity, sharing best practices with colleagues across departments.
- Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines
- Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required
- Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations
Health and Safety Intern
Baco Renovation
06.2018 - 07.2022
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Maintained detailed records of safety incidents and near-misses, allowing for better analysis and prevention strategies.
- Monitored hazardous materials storage areas for proper labeling and containment practices, ensuring regulatory compliance.
- Participated in incident investigations, helping identify root causes and develop corrective actions to prevent future occurrences.
- Assisted in the development of safety training materials for new employees, resulting in a more comprehensive understanding of safety protocols.
- Provided support during safety drills and exercises, ensuring proper execution of emergency response plans.
Education
Bachelor of Science - Kinesiology
York University
Toronto, ON04-2022
CIP Designation (In Progress) -
Insurance Institute of Canada
Toronto, ONSkills
- Claims investigation
- Policy interpretation
- Medical Terminology
- Benefits analysis
- Financial acumen
- Documentation proficiency
- Decision-making
- Problem-solving
- Excellent communication
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Disability Case Manager
Sun Life Financial
09.2024 - Current
Accident Benefits Adjuster
Aviva Insurance
07.2022 - 09.2024
Health and Safety Intern
Baco Renovation
06.2018 - 07.2022
Bachelor of Science - Kinesiology
York University
CIP Designation (In Progress) -
Insurance Institute of Canada
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