Setayesh Farhadi Ganjeh
North York,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Known for excellent costumer service with a warm welcoming attitude and adhering to SOP's. Energetic and multilingual, poised personable and dedicated to team-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bottle Server
Nest
Toronto, Ontario
12.2023 - Current
- Guided guests to their section.
- Delivered bottles and served drinks to guests.
- Regularly checked on tables to ensure costumer satisfaction and area cleanliness.
- Maintained a fast work ethic while working with a large crowd or during big events.
Flight Attendant
Air Transat
North York, ON
05.2023 - Current
- Provided safety instructions to passengers prior to takeoff and landing.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
In-Charge Flight Attendant
Flair Airlines
Toronto, ON
11.2021 - 05.2023
- Ensured safety and comfort of passengers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with company policies, Transport Canada regulations and safety guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolutions.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth and operations.
Third Key Holder
Browns shoes
Markham, ON
08.2020 - 11.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Daycare Assistant Teacher
Thornhillwoods daycare
Thornhill , ON
06.2018 - 06.2019
- Maintained effective schedule balance between rest periods, active play and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Waitress
Mezza Notte Restaurant
North York, ON
10.2016 - 06.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Sales Associate
The Children's place
North York, Ontario
12.2015 - 09.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Education
No Degree - Architectural And Building Technology
George Brown College
Toronto, ONHigh School Diploma -
Newtonbrook Secondary School
Toronto, ON06-2016
Skills
- Warm and Friendly
- Team Player
- Cool Under Pressure
- Guest Service
- Customer Interaction
- Relationship Building
- Upselling and Cross Selling
- Alcohol Service
- Menu Memorization
Languages
- Farsi
- Turkish
- English
Certification
- Smart Serve Certified
Timeline
Bottle Server
Nest
12.2023 - Current
Flight Attendant
Air Transat
05.2023 - Current
In-Charge Flight Attendant
Flair Airlines
11.2021 - 05.2023
Third Key Holder
Browns shoes
08.2020 - 11.2021
Daycare Assistant Teacher
Thornhillwoods daycare
06.2018 - 06.2019
Waitress
Mezza Notte Restaurant
10.2016 - 06.2018
Sales Associate
The Children's place
12.2015 - 09.2016
No Degree - Architectural And Building Technology
George Brown College
High School Diploma -
Newtonbrook Secondary School
- Smart Serve Certified
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