Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Spencer Dallas

North York,ON

Summary

IT professional with 5 years of combined experience in technician and system administrator roles, delivering reliable and personalized support. Skilled in resolving technical issues efficiently with meticulous documentation while maintaining clear communication with end users. Strong background in Windows and Linux systems, infrastructure upgrades, cloud migration, software deployment, and server maintenance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT System Admin

Toronto Electric
05.2023 - Current
  • Company Overview: Toronto Electric is a small business specializing in electrical hoist and motor solutions, catering local business in the Greater Toronto area.
  • Led the migration from purely on-premises infrastructure to include cloud-based services, reducing downtime and increasing data availability, helping create more leads for sales and projects.
  • Deployed and managed Windows Server 2016 environments and Linux-based servers (CentOS7, PBX)

IT Field Technician

ABM Integrated Solutions
08.2022 - 05.2023
  • Company Overview: ABM Integrated Solutions is a leading facilities management company
  • Updated computer systems for Metro, food basics, and other local grocery stores, bringing them from Windows 7 to Windows 10
  • Managed and upgraded server systems, thermal printers, and network systems for Bank of Montreal, OLG

IT System Admin

MBI IT Services
05.2022 - 06.2022
  • Company Overview: MBI IT Services provides IT hardware support and end-to-end secure logistics to for large corporations and public sector clients, in this case Elections Ontario
  • Performed installation, setup of data sets, training users in highly secure environment for the 2022 Ontario provincial election
  • Executed Incident Response for voting locations across Kingston, ON

Teaching Assistant

Queen's University
12.2021 - 05.2022
  • Taught online and in-person lectures, as well as created assignments assigned to classes of over 50 students
  • Graded and mentored students in 300 level course on networks, socket programming, and packet sniffing
  • Tutored struggling students individually and in small groups to reinforce learning concepts.

Education

Bachelors of Computing - Cybersecurity

Queen's University
Kingston, ON
01.2023

Skills

  • Technical Project Lead
  • Windows 7, 10
  • Microsoft Office 365, 2016
  • Cloud / Virtual Meeting Systems (Zoom, Teams, Google Meet, RingCentral)
  • Server Administration
  • Network Security
  • Hardware Installation
  • Problem resolution
  • Organization and time management
  • Teamwork and collaboration

Certification

  • COMPTIA A+
  • WCAG2.0 Web Accessibility
  • JHSC Health And Safety
  • Working From Heights
  • Forklift / Scissor lift / Boom lift

Timeline

IT System Admin

Toronto Electric
05.2023 - Current

IT Field Technician

ABM Integrated Solutions
08.2022 - 05.2023

IT System Admin

MBI IT Services
05.2022 - 06.2022

Teaching Assistant

Queen's University
12.2021 - 05.2022

Bachelors of Computing - Cybersecurity

Queen's University

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