Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bernadette Pineda

North York,ON

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Registered Pharmacy Technician

Wellcare Pharmacy
01.2023 - Current
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
  • Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
  • Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
  • Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
  • Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
  • Consistently met established productivity goals while maintaining strict adherence to quality standards for medication preparation and dispensing processes.
  • Served as a reliable resource for physicians regarding prescription clarification requests, promoting efficient communication between healthcare professionals.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Cashier/Merchandise Associate

Dollarama
09.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Cashier

Mama's DPY Store
06.2022 - 09.2022
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.

Pharmacy Assistant

Vina Pharmacy
10.2017 - 06.2022
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Established and maintained patient profiles, updating organizational database with current information.

Education

Bachelor of Science - Pharmacy

Our Lady of Fatima University
Valenzuela City, Philippines
04-2005

Skills

  • Medication compounding
  • Prescription interpretation
  • Pharmacy and customer records management
  • Problem-solving skills
  • Interpreting and processing medication orders

Languages

English
Full Professional
Tagalog
Native or Bilingual

Timeline

Registered Pharmacy Technician

Wellcare Pharmacy
01.2023 - Current

Cashier/Merchandise Associate

Dollarama
09.2022 - 01.2023

Cashier

Mama's DPY Store
06.2022 - 09.2022

Pharmacy Assistant

Vina Pharmacy
10.2017 - 06.2022

Bachelor of Science - Pharmacy

Our Lady of Fatima University

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Bernadette Pineda